Allianz Australia Insurance Limited

"this company is a joke one of my clients carport half fell down. they sent their assessor who deemed it was atmospheric pressure and refused the claim. my opinion being in real estate for 36 years the glue from China failed. this landlord is pulling 3 policies from you, and I will ensure my 160 other clients move as well."

"I have just received my car insurance renewal. 60% increase. Have not made a claim or had an accident. I sent 3 e-mail requests asking them to explain the increase. Not one reply, so I phoned 131000 asking the same question to be told the increase is probably due to the floods & record amount of claims Allianz has had to payout. Well Allianz you have just lost a loyal customer who had three car & home & contents insurance with you. To ask your valued & loyal customers to fit the bill for your loses on a once in a life time flood is nothing short of disgusting. I suggest everyone check your policy before renewing. Geoff Walker"

"I took out contents insurance years ago with extra cover for “unspecified” personal valuables. This gave me peace of mind that our mobile phones and laptops were covered under a lower excess. Went to claim on a smashed phone only to be told electronics are no longer covered under this unless “specified”!!! Apparently it was mentioned in the fine print on page ?? in the PDS 1,000 page book sent with my renewal last August. My cost increased for cover so being like majority I did not read that blue book page by page and was blissfully unaware that my important things were no longer covered."

"You people are really something!! We trusted you and we started our car insurance with you and we were so assured that it’s ok if anything happens we have insurance going on! But no it’s totally fake! My husband is so disappointed with you! He had an accident before 2 weeks still there is no process! First allianz was giving option that if want replacement vehicle or cash settlement, we chose replacement vehicle as this vehicle was brand new we just bought in may and unfortunately he had an accident! So we wanted replacement vehicle and we contacted dealers in Adelaide they have this car available and still Allianz is not doing anything and saying that this car is not available till august so have to do cash settlement! What a fake people! 3 dealers in Adelaide have this car and we informed allianz about them but no Allianz is saying that it will take time why don’t you want cash and all but dude we want replacement vehicle, don’t you even understand that! I hope you can understand our problem and look into it genuinely! Please make a move faster so that we can get our car! Please!"

"Good luck trying to make a travel insurance claim! It's all online, and even after I've provided them with everything they requested, I waited months, had zero contact from them. I called and they said something went wrong with the lodgement, but couldn't tell me what it was. Made the claim a second time and still absolutely no contact from them. They will take your money and hide. Don't put yourself through the pain."