Kool Kids Pacific Pines 12 Norris Street, Pacific Pines, Queensland 4211

"Where do I even begin with how TERRIBLE this day care is - not the day-to-day carers but more-so the management and management staff. Firstly, this is a terribly managed 'for-profit' business. As you can find on their Linked-In account, Kool Kids get "significant Government subsidies and estimated projected franchisee net profits of over $1,000,000 PA, the Kool Kidz model is the envy of other industries and franchises" - let me just say, this business is not one to envy but one to deplore. In the 1 year period my son went to Kool Kids Pacific Pines, they raised their prices near 5 times. Whenever the government introduced aid or assistance to PARENTS by increasing subsidy etc, Kool Kids subsequently raised their fees so as to absorb the increased government subsidy themselves. In the period my child was enrolled, the main manager Debbie suddenly left the organisation, as did the second-in-charge staff member Darrien, as did many other staff, all of which I have account of on my day care app. It seems like every month someone left the organisation. There was a constant turn around of carers in my son's class, and the older classes. Some staff even had to take 'mental health' breaks from working there. One staff member, Mandy, contacted me out of the blue one day in May claiming that I owed the daycare more than $1000 from before December. Not only was this incorrect but Mandy took it upon herself to contact me with accusations of what we owed despite not looking at our accounts or looking at my multiple emails I sent to the daycare that went without responses for MONTHS. There was an outstanding amount owed, however this amount was for missed payments that occurred in April that I did not know about, not to mention, did not amount to $1000+. I later found out Mandy was simply an acting area manager likely on a power trip since recently taking on that role, and overlooking many details prior to contacting me in an accusatory and demeaning way. Mandy is now apparently located at Pacific Pines, and for this reason, we removed our child from Kool Kids indefinitely. We have also suggested to many others that they avoid Kool Kids Pacific Pines, Mandy and Kool Kids all together since they run a terrible business, with horrible management staff, incapable accounts management, and for greedy upper management."

"My daughter currently attends Kool Kids Pacific Pines and absolutely loves her educators and class. I feel at ease when I drop her off knowing that she will always receive any needed comfort (although rare) and she is always so happy when I pick her up at the end of the day. Her main educator, Angie puts so much care and consideration into the class. The kindy has been so flexible with accommodating any sudden changes I've needed."

"We have been a Kool Kids family for over 3 years now. I have a grad, a preschooler and a baby and I couldn’t speak more highly of the team. They had a bit of turnover earlier this year but it seems like they are settled now and brought in beautiful staff. My kids enjoy the extra curricular activities like Japanese and yoga. Staff has taken the time to get to know us as a family and they are always kind, friendly and welcoming."

"Our daughter has been going to Kool Kids Pacific Pines for 3 years now. Her Kindergarten teacher Miss Ashleigh is one of the most amazing teachers and our daughter is now on her way to being school ready thanks to her. The centre overall has just had a new facelift and the new water feature area is very zen and playful at the same time. Majority of the educators know all our family members by name and its because of these educators that we love Kool Kids Pacific Pines. In particular, Miss Raquel, Miss Serena, Miss Katie and Miss Paige- these educators along with her main teacher Miss Ashleigh make us feel wanted in the centre everyday."