Holiday Inn West Perth, an IHG Hotel

"Location: located in west Perth, it is a 20 minutes walk to the nearest train station, 10 minutes walk to the bus stop. It is a quiet area of west Perth. Parking: Paid on the roadside. Room condition: Carpet is dusty. The waste bin in the toilet is heavily damaged and rusty. The walls of the room have many punctured damages, same for the bed frame. The only window of the room is very dirty and heavily stained. The bedside lamp is faulty and multiple feedback to the front desk did not solve this problem. It is still faulty when we checked-out. Noise insulation: Bad. The exhaust fan on top of the restaurant's kitchen keeps making non-stop whirling sound and it is especially loud at night, unable to sleep well. Do not get a room facing Hay Street as it will overlooking the roof of the restaurant. Breakfast: A good variety of choices. They do not top up the emptied yoghurt bowl and fruit bowl after guests have emptied it. Front desk keeps wanting to charge me for breakfast but we had book a room with included breakfast. Air-conditioning: Finicky, the temperature keeps fluctuating too cold or too warm, when set at 23 degC. The air-conditioning panel keep giving warning "air filter needs maintenance.""

"The bed is super comfortable especially after a day of travelling in Perth city and need a good rest badly. The check-in/out are not much of a hassle and the front desk explained well on the parking matter. Located not far from tourist spots when you are driving."

"Second time staying here. Friendly and accommodating reception staff. The location is perfect, close to city , Kings park and other attractions. I loved my beautiful and comfortable bedroom. Everything was clean and in working order. The coffee machine with 2 pods and milk was a nice touch. The only complaint was that there was a mini bar price list in the room but no stock which was confusing however this was a very minor issue. Would definitely come back to stay."

"I’ve stayed here month one month for work for the last 6 + months. When I started coming there was no recognition of IHG membership, sometimes the rooms didn’t get cleaned when staying multiple. But I’m very happy to say the rooms are immaculately cleaned everyday now. IHG membership is acknowledged, staff are welcoming and any request for extra essentials is without previous confusion (getting a toothbrush was an issue on my first stay). Clearly post covid staffing was an issue…. This has all been resolved now. Happy to recommend moving forward."

"Nice foyer and styling throughout. Some small odd differences from a normal Holiday Inn like non-standard soap in the bathroom and not the normal IHG wifi system, but nothing that would stop me staying again. Took a long time for the hot water in the shower and there was a weird dripping sound in the wall that was on and off. Comfortable bed and good internet. Resteraunt downstairs is nice and there’s plenty of food options with walking distance."