Pizza Hut Perth 101 Murray Street, Perth, Western Australia 6000

"Unprofessional staff. Even after placing an online order still had to wait for more 15 minutes at the store. The staff was having fun and chatting instead of working. Received no apologies"

"This occurred on the 20th of April 2023, and I have the appropriate documentation to prove it (i.e. communications with pizza hut's head office, call logs and surveillance footage): I placed a relatively VERY SMALL delivery order (one pepperoni lovers personal pan pizza , a lava cake and two can cokes) through their website, I live UNDER 8 MINUTES AWAY from this place and the estimated delivery time was half an hour, which is fine. After about 35 minutes and nothing arriving, I tried calling, but no one picks up their phone. I called a total an absurd amount of times and NO ONE PICKS UP FROM THIS LOCATION FROM THIS EXPERIENCE, THEY DO NOT PICK UP THEIR PHONE. When calling and getting the automated phone response, it had said my order was being prepared, 40 minutes after from the initial order time, it said it was being dispatched, 50 minutes after the initial order time, it said it had arrived (even though nothing was delivered), an hour after the initial order time, it said it was in dispatch AGAIN... nothing was consistent and I couldn't get to anyone at this store on the phone. After an hour and some many minutes had passed into placing the order, I gave up and decided to drive to the store to see where in the world my relatively SMALL order was after all this time; and could you believe it.... I arrived there almost an hour and a half after ordering, and JUST as I arrive there they tell me the driver just got to my house... I told him there to tell the driver to just put it on the table next to my door. And guess what... WHEN I GET BACK WHERE DO I FIND THE ORDER? THE DELIVERY DRIVER PUT IT ON THE DIRT, OUTSIDE OF THE HOUSE! WHEN I OPENED THE PIZZA IT WAS GRACED WITH THE PRESCENCE OF ANTS AND I HAD TO THROW IT OUT. I have security cameras at my house to show that the driver put it there and I also took photos of the pizza that I came back to. I provided this evidence to Pizza Hut's support and they refunded me after review, nothing else was offered and after this joke of an experience, which months later I'm still annoyed about, I've pretty much stopped ordering from here regularly, which I used to do so much for pickup in the past. 0/10 I would highly recommend you stay away from this place and I implore that Pizza Hut takes a close look at this abhorrent store."

"Terrible service and our order never arrived. We ordered 6 pizzas plus sides from the Perth store for delivery the next day – allowing plenty of time to ensure it arrived on time for a birthday lunch. According to the online tracker, the order didn't even start cooking until 12.30pm (1 hour after it was supposed to be delivered). Over 2 hours after the order was due to arrive, the tracker went straight from ‘In the Oven’ to ‘Delivered’ and ‘please enjoy your meal’. We absolutely did not enjoy our meal, because it never turned up. I tried to call the store repeatedly throughout the day only to get a recorded message saying nobody could take the call and just call back another time – I couldn't get through to any other store either, and the head office number wouldn’t even connect. In the end, the only option I had to talk to a human being and ask for my money back was to physically go into the store. Safe to say I will never be ordering from this store again, and neither will any of my co-workers, who were all disappointed and hangry when lunch never arrived."

"One star all around. Placed an order the day before for some pizza for a work birthday to be delivered between 11.30 and 12. Attempted to call about 5 times at 12.30 to work out where they were. They never came, despite showing on the tracker that they were delivered at 1.30pm. extremely disappointing, definitely won't be from pizza hut again."

"Terrible!! Pizza was soggy, and the Creamy Prawn Alfredo Pasta had only two very small prawns on top that tasted old! (not what it looked like from the photo) I usually love Pizza hut but the Perth branch is definitely a place to avoid!!"