Vetwest Animal Hospitals Whitfords

"A massive thank you to the Vetwest Whitfords team for their kindness during the passing of our senior girl, Kitty. They were empathetic and allowed for us to to spend the time we needed with her as we said good bye. We greatly appreciate their support and for sending us her pawprint to treasure moving foward. Thank you again,"

"My mother had an awful experience at VetWest Whitfords with our elderly cat. Unfortunately my mum was running late for 4-5 minutes due to traffic and trying to find the vets as we've never been there before. Upon arrival she had to wait another 3 to 4 minutes before you could check in at reception due to staff dealing with other patients which is absolutely fine( but this should be taken into account and people should be told to get there earlier if they will be turned away due to time limit) Once mum spoke to the receptionist it was about 9 to 10 minutes past the appointment time and the receptionist was unfriendly and stated mum was too late and needed to speak to the vet, she disappeared for about another 5 to 6 minutes and came back and they said they wouldn't see my mum and cat because she was too late. She proceeded to state my mum should've called to let them know she was running 4 minutes late- unfortunately my mum doesn't have hands free and didn't know the number. Which was quite embarrassing for my mum with other people hearing this in the reception. The vet stated due to the case being a potential behavioural problem with our cat that the appointment would be a long one. This would have been known when the appointment was booked and should have been allocated the correct time limit? It's a shame to be turned away for being 4-5 minutes late. We will not be returning to any vet west clinics and will tell our friends and family about this experience. Staff are so rude and I would never ever ever return. Why not allocate the time if your a busy practice and allow for the reception to check clients in? Poorly run clinic. I have told many friends and family with pets never to go."

"Dr Rachael was exceptional. She greeted us warmly, carefully and thoroughly examined our dog, explained the condition and treatment options and gave us time to discuss the process. The vet nurses are also exceptional and they walked is through the interaction with kindness and patience, showing us the correct way to clean our pet's ears, offering a towel to keep the seat of our car clean and ensuring that we were informed at all times. There are no words to describe how wonderful the staff at Vetwest Whitfords are."

"Communication is extremely poor and a rip off. After paying $162 for a consultation and an injection for our dog. We were told it would be a further cost of $330 for a procedure as our dog needed sedation. We had no issue with that. We dropped the dog in today for his procedure.We got a call to collect him. When we got there they added an extra $180 onto the quote I was told this was for his bandage. Surely a bandage would be included in the quote. Obviously not. When I questioned it further i seriously asked why a bandage costs $180 for a Maltese shitzu he had a procedure done on his toenail and why was i not informed if the added expense. The girl on reception explained sometimes this happens. I asked again why did I not receive a phone in relation to the extra cost. She said it happens she proceeded to look at the invoice and like that she reduced the amount to $386, She was able to take $100 off the invoice. Everyone please double check your quotes and invoices as they clearly like to add additional cost."

"The staff at VetWest have been an amazing support for my black over the years & that was solidified by the way they showed such care & compassion when my Budda died. Their monthly care packages really take the worry about just turning up for a quick chat & check on little niggling things & they are open & fair in discussions about what the options are financially when needed too."