QBE Insurance
About the Business
Welcome to QBE Insurance, located at 200 Saint Georges Terrace in Perth, Australia. As an establishment and point of interest, we pride ourselves on our exceptional services and industry recognition.
At QBE Insurance, we have curated a hand-picked, Australia-wide network of Accredited Smash Repairers, ensuring that you receive top-notch service wherever you are. Our dedication to innovation has been recognized with the CANSTAR's 2021 Innovation Excellence Award.
When it comes to motorcycle insurance, we offer comprehensive coverage backed by our price beat guarantee. This commitment to providing value to our customers has earned us the Mozo Experts Choice Award for Exceptional Value in 2022.
But our accolades don't stop there. We have also been awarded the Mozo's Experts Choice Award for Exceptional Value for our Home & Contents and Landlord Insurance, showcasing our commitment to offering great value to Australian consumers. Additionally, our FEEFO award demonstrates our dedication to outstanding service based on customer ratings, giving you the confidence to buy online with us.
In terms of car insurance, we are proud to be recognized as Finder's best-rated national Car Insurance Brand for Customer Satisfaction in 2021/2022. This recognition is a testament to our commitment to providing excellent service to our valued customers.
At QBE Insurance, we are also committed to sustainability. For the fourth consecutive year, we have been named Australia's Green Insurer of the Year by finder.com.au, alongside the nation's greenest industry leaders. We are honored to be recognized for our efforts in promoting environmentally-friendly practices.
Our commitment to innovation extends to our Home Insurance solution, which has been awarded the CANSTAR's 2021 Innovation Excellence Award. This recognition reflects the value-for-money cover that our Comprehensive Car Insurance provides to Australian consumers.
Looking ahead, we will be releasing our 2023 half-year results on August 10, 2023. If you're interested in attending our webcast or conference call, please register your interest using the buttons below.
We want to ensure that our customers make informed decisions, which is why we provide a general insurance disclaimer. Our advice is general in nature and may not be suitable for everyone. We encourage you to read our Policy Wording or Product Disclosure Statement (PDS) and Target Market Determination (TMD) to determine if our products are right for you.
Lastly, we would like to acknowledge the Traditional Owners and Custodians of the lands on which we live and work across Australia. We recognize and respect their continuing connection to the land and waters as the oldest living culture on Earth. We pay our respects to Elders past, present, and future.
At QBE Insurance, we are committed to providing exceptional service, innovative solutions, and value to our customers. Trust us to protect what matters most to you.
Hours open
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 1:30 PM
Sunday:
Closed
Reviews
"Absolutely disgusting service. Are not helping with my storm claim at all from 5 months ago. Changing my insurance company as soon as this is sorted. Do NOT go with QBE!"
"I have no choice but to call and pay missed payments as they don't provide a bpay option - then I am kept on hold for well over an hour EVERY time no matter what time of the day I call. This is rubbish treatment of their members."
"I was put through three people to talk to who are in Philippine. Half time couldn’t understand what they were saying. They just kept talking and repeating themselves. It was so frustrating. I asked the last person I spoke to if she can send me email instead and she said that she will. I never got that email and still waiting for their response. Terrible service"
"We have been with QBE insurance for nearly 20 years for home and content insurance, paying premium level insurance. We had few issues recently with our property and had few claims. QBE decided to cancel out insurance after our claims. They were happy to take our money for 20 years but as soon as we submitted a claim they decided to cancel out policy. Appalling customer service. Would not recommend."
"The third party team have left me on hold and gone home, so I guess I'll be on hold till they open tomorrow. I've had an estimated wait time of 30 seconds for the past hour and 12 minutes using your 13 37 23 number. Is someone going to answer my call? Edit: Turns out the 24 hour number isn't actually 24 hours, but that line will also close and leave you on hold. While telling you your made up wait time. Mine was still 30 seconds after an hour and 45 minutes. It reminded me every 10 minutes I would be another 30 seconds. I just needed an extension on my hire car. Literally a 5 minute call."
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