Archipelago Living Outdoor Furniture 419 Scarborough Beach Road, Osborne Park, Western Australia 6017

"First class service from start to finish. Time line was exactly as promised. Delivery was at my convenience and the men who delivered it were very patient considering we were not at home when they first arrived. Love our furniture. Cannot fault a thing. Thank you."

"Ordered a furniture set in early January and was given a total lead time of 5 months for the entire order. Part of the set was delivered in March but they had forgotten a piece which it had to be rescheduled. May passes and I still have not received the furniture and I am constantly having to chase them for updates. They continue to push me back a month at a time all the while blaming their overseas supplier for the ridiculous delay. Forward to October (10 months later) and finally the shipment is ready to be completed but of course lo and behold they forgot another piece of the furniture. After 10 months of waiting the best offer they could provide was removing the $75.00 delivery fee."

"I'm surely not happy with your after purchase service. First of all, whilst other stores are able to offer free cancellation within 3 days of purchase, your business is not compatible. Secondly, how can your store give me a different advise within 20 mins about your after purchase service? I was offered to put the refund back to my credit card, then was told that I can only receive store credits 20 mins later. You should listen to your phone records and then tell me the truth. At the end, I took the product I had concern with just so I don't have to deal with your store any more. Not recommend to anyone."

"Wanted furniture I could leave out near my pool and in my uncovered court yard. After going to a few outdoor stores and being told nothing can meet my needs I was very disheartened until I went to this store. We found that the sales staff were very knowledgeable and eager to help us furnish our outdoor area. The price was higher than we originally wanted but after comparing the quality with other retailers, we felt that the products offered by Archipelago were best for our needs. My husband didn't want wood as we would need to maintain it, so the salesperson explained the UV Wicker option to us, which requires us to simply hose it down to maintain it with machine washable cushion covers, this was the option we went with. The items look great, I also found the entire process seamless from purchase to delivery. All packaging was taken away as part of my purchase and they even assembled my table, yes I paid assembly, but it was far easier than doing myself. Highly recommend this WA Family Owned store for anyone looking for quality outdoor furniture. Overall great experience"

"$3500 + Delivery fee + Assembly and removal of rubbish Fee does NOT get you Pristine items without MULTIPLE SCRATCHES ON furniture - items will NOT be delivered at your preferred time unless you ring and complain that Subbie has made his own time to deliver... i.e. when you are out/unavailable. When the "assembler" is grumpy because they gave him the wrong time... and then focuses his attention on his phone call to a mate rather than the job at hand... then leaves part of furniture WRAPPED.. and the unwrapped cartons/plastic you PAID to have TAKEN AWAY end up IN/NEAR YOUR OWN BIN... you really have to wonder what this company is all about? Oh yeah it is a LOTTERY if you can talk to an owner/manager of the store and "some" of the junior staff have NO IDEA how to deal with customer complaints."