KFC Strathpine 370 Gympie Road, Strathpine, Queensland 4500

"Stood at the front counter for at least 5mins before any staff member even acknowledged I was there. When finally being served by the Assistant Manager - Stephen, his manager was very unprofessional and I felt like I was a burden coming into the store at lunch time. The food was not great, zinger burger was very dry, chips were soft and soggy which I asked to be changed for fresh ones, Another hassle for Stephen. No Hi how are you no Have a nice day. No wonder the staff there have no customer service skills. Lead from the front customer service is a skill that needs to be taught there"

"It was one beautiful morning, when I decided to step foot into this wonderful Kentucky Fried Chicken. I stood there wondering, glancing into the menu, with only one thing on my mind. Chicken. I was really hungry that day and and beautiful woman called Maddie came up. "What can I get for you?" she said. "I would love a giant feast, please." I said. "No worries!" she said. As she came out with my delicious meal. I took it and I devoured later. MADDIE IS THE BEST PLEASE COME HERE SHES THE BEST but she stinky."

"Absolutely the worst customer service ever experienced. When paying for a delivery you assume you pay for ALL items ordered. However this store was incompetent in fulfilling an order placed. Upon delivery my elderly, unlicensed father realised his drink was missing, the delivery driver argued it wasn’t in the order placed. My father then called the KFC and spoke to the manager on duty to be abused and told unless he placed another order and paid another $8 delivery fee, he would not be receiving this order. No where when placing the order did it say “You will be held liable to pay for an extra delivery for missing items on orders we are incompetent of fulfilling or you will forfeit items.” Amazing money scamming hack to your loyal customers, “we won’t give you what you ordered entirely but if you buy more again and pay delivery again we will give it otherwise we keep it”. Disgusting that a company treats our elderly and vulnerable like this. Disgusting the store manager thought it was okay to abuse a man calling up to notify you of a missing item and screaming over the phone is disgusting. I hope your dad is never in this position and that you’re never too far to help him. For reference we live 4km, 8km round trip, you well and truly made your profit on the $8 fee but to try to charge it TWICE due to your own incompetency and fault of your own is ridiculous. To also not offer a refund or any other solution eg credit next time for value of missing product, full or partial refund is not how you keep customers returning for further sales."