OZ Design Furniture Jindalee

"Reported faults on new lounge suite delivered in late November 2022, reported on 28 December 2022, L shape lounge cannot connect, 1 bent leg and 1 leg scratched. New lounge?? Advised customer service would follow up with the 2 to 3 days business days? It has been over 2 . 5 weeks now and still no correspondence? Unsatisfactory customer / after sales service"

"Have had the absolute worst experience ever! All contact about our order delivery was initiated by us, even after they claimed we were top priority. Our order is now being delivered in two seperate parts, because they forgot to send the legs with the table top, so none of our table has been delivered. They have messed up twice now with getting the legs for the table then went on to claim in an email to me that they were doing me a favour by not charging me a delivery cost. I paid a delivery cost for my whole order! Not my problem they can’t get it together. Which is eight weeks after the expected delivery date!!! And we are expecting our newborn any day now! So we are to have strangers in our house with unknown vaccination status near our newborn, which they could not care about at all! The company should be paying a courier to deliver the legs to us , but their ever so lovely response was that if they send them via courier they will get damaged. Excuse me!! How can you guarantee they will get damaged???? The company is just being cheap by not delivering us the order. Then the customer service manager doesn’t have the guts to email me or call me themselves, and apparently no one else in the company will talk to us about our complaint. Seriously don’t ever buy anything from this company if you can’t take it then and there! Worst service ever!"

"Firstly can I just say the service I received from Jo was exceptional! She did up a few quotes for my dining table with different chairs, ETA's has a great knowledge on the products! Great sale price as well! She contacted me to let me know that my items are available for delivery early which was great! Very happy with my dining table and bench! However the 3 stars comes in as the received item was not complete. I received the table and bench, however the bench had no bolts to attach it. I called the store and the lady I spoke to acted like I had inconvenienced her day by receiving a non complete order, I advised that I needed this bench as I had family coming to stay for the Christmas break. She was very rude and said that she could take the bolts off the display one however I couldn't come in until after lunch as they were busy. When I arrived there was not a single customer in the store and she was not apologetic at all. All my interactions with other stuff excluding Jo have been poor, seems like customer are just an inconvenience to them."

"Now that I have had the stock I ordered delivered I am giving out a public service announcement to tell others to never buy anything from Oz Design Furniture & in particular the Jindalee store. In all my years of retail I have never been treated so badly as I have been the last few months. Good customer service certainly doesn’t exist in this business & I feel they need to be called out for because it wasn’t just one occasion, it was throughout the whole process. I would of canceled the order except you can only buy the items I was after from this business."