Mister Minit Strathpine Centre 295 Gympie Road, Strathpine, Queensland 4500

"Both Sarah and Bec are true examples of what fantastic customer service truly means. Both are extremely polite and professional, and no matter how busy they are, each makes time for each and every customer that comes to the store. They are both very happy people, and no matter what may be going on, both Sarah and Bec are very attentive to the needs of each and every customer they interact with. Sarah and Bec provide a fantastic experience for the customer each and every time and are perfect representatives of the Mister Minit brand and the Strathpine store."

"Ben is extremely helpful and knowledgeable and definitely went the extra mile with me. I can tell he values customer service as his own traits seems to be present with his staff. Really glad I found his as a mobile specialist because I am now using him for general locksmith work."

"These guys are the best, we have had car keys and watch batteries replaced in the past, but today we went down to get a watch band clip replaced and strap loop sorted, all work was completed on the spot and at no charge. You don’t get customer service like these guys offer to often these days."

"Went to the store this morning to have the battery replaced. Have been going to this outlet for years, always with first-class, friendly service. All new staff today.. Was advised it would take half an hour. Came back, only to be advised that they could not remove the back case (six screws). Handed it back. Took the watch to a nearby watchmaker/jeweller, explained the problem. He looked at the watch and advised that he could not/would not do anything as the slots in at least three of the screws had been trashed, making them impossible to unscrew. It would require all the screws to be drilled out, and new screws and screw holes would need be made. More of an expense than the watch is worth. No apology from Mr MInit at all. Neither had they mentioned that they'd trashed the screws. Utterly unimpressed. As can be seen from the image, the slots in the screws at 11, 1 and 3 o'clock have been mutilated. The watch had previously been untouched - this was the first occasion that the battery needed replacing. 26 May. This is a follow up to the review above, subsequent to being contacted by the business. They asked me to return the watch so that they could effect repairs, as well as apologising profusely for the problem. Since advised the watch was actually OK - the screws were purely decorative, and the case back was a snap-in-place type. So battery replaced and all normal. However, they (best-service-in-the-world-ever-Sarah) noted that the screws were still damaged and offered to replace the watch, or provide me with a substitute. I confirmed that this was not necessary, as the watch was entirely functional. So instead they have offered me free battery replacements. Picked up the watch today, and had new batteries installed in three other watches. This is the best possible and most realistic outcome, and I would like to extend my thanks to all involved for responding promptly when the problem was raised, and for resolving it to the satisfaction of all. Well done. And an especial thank you to Sarah. Above and beyond."

"Ian was so friendly & helpful repairing my shoes. I expected to leave them there overnight as it was 4:30pm, but he fixed them straight away for me. This is rare to find these days: hard working staff enjoying making their clients happy. Thanks again Ian, you made my day!"