Out and About Healthcare Brisbane 2-4 Kabi Circuit, Deception Bay, Queensland 4508

"Worst customer service ever. Want to do everything by phone, but have no phone number to be contacted. Can't leave feedback on their site. If I want to make a complaint, I can send a paper letter to their premises. Welcome to the 19th century... I paid in advance to have my wheelchair serviced, but seven weeks later I'm still waiting on the service to even be booked in, let alone occur. Absolute waste of time and money. Do not buy your equipment from these people! I've given them one star because I can't give them less than that."

"I have had no problem with Out & About till the company went to phone-less contact.I needed to replace my battery since 13th of December 2022 and a new footplate around the 18th of January and am still waiting"

"Purchased a Companion wheelchair from Out and about for my wife and at that point the service was good but when we required parts for this chair it became a nightmare. We accidentally damaged a cable to the control unit and as they no longer take phone calls we jumped through all their hoops and ordered the part online. 30 days later and still no part. My wife has been immobile all this time and is at the point of breaking down. I know the reply to this will be a cut and paste reply saying sorry you have had a less than "stellar" experience and we have reviewed our response and acted within our guidelines etc etc but the fact is we relied on your ability to supply and assist in maintaining our chair and you have not done so. Absolutely disappointed"

"Thank you for my new Golf X Scooter. I'll be honest at first I thought the Christmas sale price was too good to be true. $9000 discount who does that? After some research on Out and About Healthcare I decided to make the purchase. Well the scooter arrived last Friday. Wow!! The price is amazing, very well packaged and looks great!!"

"My experience with this company has been very disappointing. I find it astounding that in 2021 they seem to have no formal complaints procedure, particularly for a company involved with differently-abled people and receiving a lot of business through government funding. I note that other people have had positive experiences but advise caution, as my sister felt very manipulated by one of the salespeople who then ignored her very reasonable questions in an email. It has been over a week and she has heard nothing. Perhaps if you have cornered the market you don't need good corporate practice? To update this post, the admin person from the company has just called and advised us to purchase a scooter in Melbourne because it will be easier for servicing and maintenance. None of my complaints addressed. Take note if you don't live in Queensland. Update: Glad to hear management are looking into it. I would appreciate some input into that process. Update: Wondering if I will hear about the outcome of management's investigations. Update: You will see below that it has been suggested that the issue was about 'pricing requirements'. This is absolutely false. This is the email which was never responded to: Hi Suellen, Thank you for confirming with Kylie that there is no possibility of reducing the price on the S-26 Verve you have quoted. Kylie mentioned to me that you also discussed with her the maintenance and repair process for the S-26 Verve. Would you please provide written answers to the following questions: • Can you recommend a company in Melbourne to repair and maintain the S-26 Verve scooter? • Kylie said the scooter needs servicing every 6 months, is that correct? • Do you know the approximate costs involved for each service? • What happens if spare parts are required? • How long is the warranty on the S-26 Verve? The reason I like to have details in writing is that I have had a past experience where a company has provided me with verbal information which they did not honour. Written information will help me to feel secure in my choice if I decide to purchase the Verve. End of email. My sister, on the advice of her Local Area Coordinator, asked whether there was a discount. We were totally satisfied when the answer was no. The management of the company at no time made an attempt to contact me regarding this, despite the fact that they stated they were investigating. An interesting complaints procedure, when it doesn't involve the complainant. Update: One year on and still nothing."