Sydney Tools Archerfield 867 Beaudesert Road, Archerfield, Queensland 4108

"Bought a cordless Dewalt sander from them, under warranty needs repair , they are telling me 2-3 weeks wait. What am I supposed to do with no sanding tool for work. They offered to sell me another."

"Been working with Chris Lowe and his team at Archerfield branch for over 3yrs now trialing new tools for my site, as well as rekitting our workshop power tools, both making my site more efficient and with less downtime in a high output steel manufacturing site. Highly recommend these guys to find you the tool for the job. Give Kris and the guys at Archerfield a call, and tell them I sent you....."

"I went to the store at 15:45 on Sunday to buy a welder. One of the staff, Ben, was friendly and helpful, even almost time to close. He still try to assist me to find what I need with a good price. Highly recommended."

"I am a VERY unhappy customer who is being ignored by Sydney Tools for reasons that are not known to me. I have paid for priority delivery and did not receive the order in the specified time (as paid for). I have repeatedly raised the issue with the store and head-office regarding the applicable order and have spoken repeatedly with the store (approx 6 phone calls) to have this resolved. I have left messages for the manager to phone me and have still not heard back. Also despite assurances from head office the state/area manager has not phoned me either. I have three emails that followed from my complaints where I am assured that I will be contacted. This has not happened. What is beyond belief in this instance is that head office points the finger at the store and the store points a finger at head office and no-one wants to take ownership of the issue. The store manager told staff members that he had spoken to me and resolved everything but this did not happen. I have also spoken to the duty manager who also assured me that they will resolve this and call me back. Guess what, no calls, no emails. This is going on for two weeks and the only one trying to resolve it is me, but to no avail, as neither the store nor head office appears to have any desire to resolve this. I have paid fro priority delivery and did not receive the order in the specified time (as paid for). I am expecting a refund of the priority delivery fee and I am still waiting for a response. This is VERY POOR customer service!!!!! Being ignored just angers me more!!!"

"Best tool shops. Very competitive pricing and good staffs. Had my cordless coil gun return for warranty. They fixed it on house over the easter holiday. picked up two days after dropped off. Very impressive."