Greencross Vets Mitchelton

"Pre disclosure; We were close with the team here, they used to let us go in the back room and even watch surgeries! Used to be a great team of friendly staff. This is no longer the case by any means. Edit*** The number provided below claimed they could not help me and advised us to contact this vet practice again to speak to the same aggressive person who threatened me with debt collection. Calling the number below was a waste of time, it is just placed here as a generic reply to look like they attempted to help resolve the issue. They send it to debt collection even when paid. Then claimed they didn’t receive it. I have sent screenshots with proof of payment. No apology or acknowledgment. ————- Extremely harrassing call received from Kim, the “practice manager” claiming an amount will be sent to debt collector of $80 with healthy pets plus from almost two years ago. She behaved like it was from her personal bank account. First time hearing from them. If there is an amount owing anywhere I am happy to pay it but was met with a nasty, rude, threatening person telling me they’re going to debt collection like I am some sort of criminal. Absolutely horrified with the customer care here. We haven’t attended a Greencross vet clinic in many years after an accumulation of negative experiences, this one takes the cake."

"Every time I visit the staff are friendly and welcoming, and happy to offer advice and guidance when asked. Petbarn next door is useful too"

"This is the absolute worst vet, I would highly recommend going to literally any other vet! The staff are incompetent even with a simple task as booking in an appointment successfully. What made matters worse is I moved holiday plans to attend a 9:20 appointment for 2 dogs to be told when we arrived that there is no appointment in the system at that time and won’t make a plan to fit you in. The treatment from the staff was disgusting. I would recommend some soft skills and training staff how to book appointments."

"Came in with a pet that needed euthanasia. A pet bird. I was hoping my membership with my dog would assist in the expense for this as it was a one time visit for my poor bird. I've rated 4 stars as I know it was outside of their comfort zone to do this sort of this and it was short notice and for that I am very appreciative but I was a bit upset a whole file had to be made for her just to put her to sleep."