Crawford Crash Repairs 13 Mining Street, Bundamba, Queensland 4304

"Absolutely appalling service at every level - if I could leave 0 stars then I would. CCR Bundamba are recommended by my insurers and I had a car booked in for repairs there but it was a 2 month wait which I was happy to do. A week out from the agreed date they rang to put it back another 2 months as they 'had gotten busy', as if somehow their workload is my issue. Anyway, the car went in and came out very poorly finished. I took it back to point out the defects - their responses verbatim are in brackets. There were at least a dozen inclusions ("yeah dirt comes out from the gun when it's sprayed"); it was full of orange peel ("we don't get paid enough to sort out orange peel") and there is solvent pop on a large section of the door ("I've only got 3 staff working so we're really busy") The car went back in to be rectified but is still not of an acceptable standard. I had a second car go there with bumper damage for assessment and the (same) person concerned said disparagingly about my car (a 2017 Audi TTS) "....you might have to wait a while for parts for Euro trash like this" whilst pointing to my car. At no level is the customer service or quality of work acceptable. Avoid at all costs!!!!!!!!!"

"Took 3 months to repair a car, didn't turn the car over so when we went to collect the battery was dead, Sun damage to car was a lot worse than it was due to being left out in the weather. The people that run this "business" are unprofessional and unreasonable. Would not suggest using them for anything."

"Really good, very gratefully for thier service"

"We brought our Triton here (Insurance job) after it was damaged. From beginning to end the process was so professional and very friendly! Real customer service with excellence! They kept communicating to keep us up to date with what was going on and the results of the repairs were outstanding. They even polished a little scratch out as a bonus! Yes, we are impressed."

"I would like to thank Trent and his team for going above and beyond with the repair work on our vehicle. The car looks amazing and they returned it sparkling clean such a lovely surprise. I would highly recommend Crawfords to anyone looking for quality work and friendly efficient service."