CIL
About the Business
Welcome to CIL, the leading institution for caravan and RV owners in Australia. Located in the heart of Brisbane City on George Street, our establishment has been providing exceptional service since 1962. With a strong commitment to our customers, we have become the go-to destination for all your insurance needs while on the road.
At CIL, we understand that even the most well-planned trips can encounter unexpected obstacles. That's why we offer comprehensive insurance coverage for caravans, motorhomes, camper trailers, and RVs. Our policies are designed to smooth out any issues you may face on your journey, allowing you to fully enjoy the breathtaking landscapes of Australia.
Rest easy knowing that our Caravan Insurance covers you for a wide range of travel-related hiccups. From accidents to theft and even repairs, we have you covered every step of the way. Our Motorhome Insurance provides peace of mind by protecting you from the various mishaps that can occur on the road. And with our Camper Trailer Insurance, you can make your adventure more relaxed, knowing that you are fully protected.
No matter what type of RV you call home on the road, there's a good chance it's covered with our RV Insurance. We also offer specialized coverage for hail, storm, and flood, ensuring that grey skies won't dampen your spirit while traveling. Your belongings are important, and that's why we offer coverage for your contents up to $1,000.
We understand that paying for insurance can be a hassle, which is why we offer an optional monthly payment plan to take the fuss out of the process. In the event of unexpected problems, we are here to lend a helping hand. From quickly covering lost or stolen items to providing expert assistance with repairs, we strive to ease any troubles you may encounter.
In addition to our insurance services, we also offer Campsite, a comprehensive resource for anyone interested in the caravanning and RV lifestyle. Campsite includes directories, information on attractions and activities, product details, as well as travel and towing tips. It's your ultimate guide to making the most of your adventure on the road.
While it's not legally required to have insurance for your caravan, it can be incredibly useful in the event of an accident or theft of your contents. Please note that your car insurance will only cover your car in the event of an accident while towing your caravan.
For a full understanding of what is covered by CIL Caravan Insurance, we encourage you to refer to the Product Disclosure Statement (PDS). Alternatively, you can get a Caravan Insurance quote to get a glimpse of what your policy might look like.
Stay connected with us by staying up to date with the latest news and offers from CIL. We value your privacy and assure you that we adhere to the highest privacy standards. By accepting our Privacy Statement, you will have access to exclusive news and promotions from CIL.
CIL Insurance is a trading division of AAI Limited ABN 48 005 297 807 AFSL 230859, the issuer of the insurance. Our registered office is located at Level 23, 80 Ann Street, Brisbane QLD 4000. Please note that any advice provided has not taken into account your specific objectives, financial situations, or needs, and we recommend considering its appropriateness before making any decisions. Be sure to read the Product Disclosure Statement before finalizing your insurance policy. The Target Market Determination is also available for your reference.
Please keep in mind that various products and services are provided by different entities within the Suncorp Group. These entities are not responsible or liable for products or services offered by other entities within the Suncorp Group.
Please note that the information provided is current for Caravan, Motorhome, and Relocatable Home Insurance policies that start or renew on or after 23 March 2021.
Location & Phone number
266 George Street, Brisbane City, Queensland 4000, Australia
Hours open
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 5:00 PM
Sunday:
Closed
Reviews
"A terrible experiences with the company over a few years. I have an existing motorhome with no claims or red flags for 3 years insured with CIL. I have recently tried to insure a similar but new vehicle. Full disclosure, it is a specialised and expensive vehicle. After going to through the process for more than an hour on the phone I waited 3 days to be told that they would not insure me because the suburb has other expensive vehicles garaged there. It was suggested that I could try another post code. This sounded odd on first impression but on reflection i moved on and went through the same process with a different storage address. I was told this would take 3 days. When I had not heard back I rang to be told that they would not insure me because the vehicle was too expensive. I questioned why this was not made clear from the beginning and a different reason than given previously. To make things worse the decision was made to 4 days before and nobody had bothered to call me. As an aside in the last 3 years had tried to update details and spelling mistake on my existing policy only to find nothing updated. I guess if I had made mistakes like this in my application it would have probably been denied a claim. I am not complaining about being denied insurance. They are entitled to make that decision. My complaint is about poor service and how they had no regard for my time. There is obviously a reason why this company has so many poor reviews. My experience with their major competitor was the exact opposite."
"One star because you answer the phone. I cancelled my policy two weeks ago just after I paid my premium. Still waiting for the refund. And I am a pensioner and you don’t understand how much every dollar counts. I imagine you will charge a penalty for cancellation but I will bet there is no added interest to my refund in lieu of the delays!! Just absolutely poor service!!"
"CIL have been delaying my claim & stalling at every opportunity to pay me out after a concrete truck ran up the back of my caravan making it a total loss. They finally sent an email assuring me they have everything they need from the repair shop who did the quote and said an assessor will contact me with in 2 weeks to settle the claim. Now at the 3 week mark still no word from CIL Obviously I'm upset at their terrible service and lack of compassion, but you really need to consider your options before going with a company that has extremely poor customer service."
"25 Yeats of caravanning and we have been using CIL for 25 years. We are very happy with them and the prompt and friendly service they have provided on the 4 seperate claims we have made. Replacement awning x2 on 2 different vans, hail damage and tyre blow out taking out the floor above the wheel. Cannot speak highly enough of CIL."
"I only give 1 or 5 star reviews. This is a 5 star, made it super easy to make a claim and processed the claim very quickly including deducting the premium out of the payment. Cant ask for more than that."
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