Racecourse Hotel Werribee,

78 Cottrell Street, Werribee VIC 3030, Australia

"Normally we would leave a great review here, however, after tonight, we will not be returning in a hurry. Dinner was booked at 6:30pm. By 7:20pm we asked where our meal was, only to be told there was a ticket error in the kitchen and our order had not gone through. 7:45 again we asked how much longer, another apology and we were told our meal had only just hit the grill!!! Understandably we were upset and sounded it with slightly aggravated voices, to be told not to make a scene. We said, forget it and walked out. There was nothing to tie us over with the wait, like offer of bread, or entree. Absolutely disgusting service. I understand that they were busy, but we’ve been there other times when busy and not had issues. I understand things happen, but hey, apologise, ensure service after already knowledgeable stuff up and don’t blame us for being upset."

"This is a case of not judging a book. Looking a bit tired from the outside, this renovated gem has real linen napkins, heaps of charm, and great food. The staff were a bit flat, but it may have just been that day. I would definately go again, and looking forward to trying more of their menu."

"Lovely food and friendly staff. Couldn't fault it. Steak was amazing"

"I recently visited the Racecourse Hotel in Werribee for lunch and had a mixed experience. While there were some positive aspects, there were also areas that could use improvement. The restaurant lacked clear instructions on where to wait and be seated, which led to confusion upon arrival. Moreover, the waitresses I encountered were not very pleasant and seemed unwelcoming. One particular incident stood out when I simply took a menu and sat down, only to be reprimanded by a waitress who went on about the waiter's station and how menus shouldn't be taken without permission. This seemed unnecessary and left a negative impression. I also witnessed another customer being scolded for simply looking at the menu. On a positive note, the gentleman behind the bar provided excellent service and was the highlight of my visit. His friendliness and professionalism were commendable, and he made the overall experience more enjoyable. In order to enhance customer satisfaction, it would be beneficial for the Racecourse Hotel to clearly communicate their seating procedures and ensure that all staff members exhibit good manners. A more welcoming and accommodating atmosphere would greatly contribute to the overall dining experience. Overall, my visit to the Racecourse Hotel in Werribee had its ups and downs. While the bar service was exceptional, the unfriendly waitresses and lack of clear instructions on seating left a negative impression. I hope that the restaurant takes these aspects into consideration and works towards improving their customer service in the future."

"The service was excellent and the meal was so good 5 stars for the staff and food"