Northside Indoor Sport & Fitness

"I've never felt more unwelcome to a business in my life, and 100% of that comes down to the lady on the front counter. She is unfriendly and can't even muster enough kindness to greet players when they arrive! She speaks HORRIBLY to kids and won't turn on the lights when players practice before a game. No lights are a huge safety hazard - not to mention, stingy $$$$. The one star given is for the fabulous male umpire. He makes the game enjoyable! Imagine how great this place would be if a nice person, with great customer service was the face of Northside Indoor Sport? Note: You must have me confused with someone else as I left as soon as the season was over, and I haven't been back. Perhaps take all this feedback you are receiving onboard instead of being 'amused' with customers comments. There is a common theme here - use it to better yourself and your business instead of denying that there is an issue."

"I have played netball indoor and outdoor for half my life and I have never experienced such horrible service from a centre in my time playing netball. Our team had joined this centre as a new team who many haven’t played netball before in hopes of having fun and learning something new. It started off fine, but not long into the season we started to see the not so nice side of this business. I have worked in customer service for many years and I have NEVER come across anything as bad as what we as a team have encountered here at Northlake’s Indoor Centre. Firstly, the lady at the front is extremely rude to young children and by the looks of the other reviews here children are clearly not wanted. We should be able to bring our kids down and feel safe but this wasn’t the case when we brought our kids to this place. The referees at this place need a reality check. They are bias, not welcoming and rude. My one star is for the one male ref and one other women ref who I think has left. Both of them made each game enjoyable and gave us the time of day to explain what we are doing wrong when it came to playing netball and how we can improve. We were subjected to very rude comments made by the lady who runs this place and I will no longer be wasting my money on a place that doesn’t value their paying customers. Our family members who would come down each week to support us felt like they could no longer come because the lady who runs this centre told them that ‘ there is too many of them and they take up too much room’ This is very unprofessional and disrespectful when i would have thought the more people we brought to the business was better. Lastly, we as a team and as individual players have every right to question or ask the referee’s about a certain call, but when we did this last Tuesday night, the lady who runs this place yelled out in front of everyone ‘our courts our rules’ That comment was the deal breaker for us, no one deserves to be treated that way or spoken to like that. We are paying customers! At the end of day, I will stand up to this type of bullying behaviour. I will never step foot into this business again and I hope if your reading this review you also save your money and go somewhere else. Kindness goes a long way and it doesn’t hurt to be kind."

"Firstly, I’m not one to write a bad review unless It’s truly a bad experience. So here goes… We put a netball team together this season in the hopes that it would be a fun social experience for a bunch of ladies who most of which have never played a game of netball, as a way to get out and have some fun. It was exciting at first, however as the weeks went on we started to see some inconsistencies by certain staff/refs, all of which seem to follow the horrible service from the lady at the front counter. The one star is for the extremely wonderful male umpire who is exceptional at refereeing and makes it a fun experience for all. You Mr Umpire is the only asset to this venue. Further to this, a refresher in customer service for this venue is highly recommended as the lady at the front counter speaks rudely to kids and doesn’t seem to know how to speak to its patrons. We turned up every week hoping the poor service was a once off, however we were hugely mistaken. Unfortunately, I for one would never quit midway through anything, however after last nights responses to certain ref calls on the court from this particular lady towards our team we have now decided that WE will not be returning nor wasting our $$$ on a venue that does not know how to treat people let alone value it’s paying customers. Hope this sinks in because with some tweaking on certain areas of the business, it really would be a fun and enjoyable experience. Lastly, “Good customer service costs less than bad customer service”."

"Honestly I did love the gym at the start. It was relatively quiet and the equipment got the job done but then already limited cardio machines started to break and were never fixed (there has been a sign on one of the bikes stating that they are waiting for life fitness to service it but it has been there well over a year). Cancelling your membership is damn near impossible. I know 2 other people that cancelled their membership and were still getting charged after the 30 day cancellation period and had to fight to get it cancelled and their money back. I only got a response from my email about cancelling after 2 days only after I sent a second firmly worded follow up email."

"Nice complex, quite, kept clean, ample parking, we attended for ready steady go kids and little kickers."