JD Sports

"Poor online customer service. JD didn't have the shoe size we needed in store, so they ordered it online for us. It took 2 weeks to arrive in the post, and was the wrong size. I had to go back into the shop to get a refund. They ordered another pair, which I paid for again, and it was the wrong size again (also took 2 weeks in the post). Went back to the store again, they were helpful and they sorted out the refund, but still no shoes."

"Bought a pair of Crep laces, soon found out the tips of the laces were too thick to fit the holes of my shoes. I went to return the laces and was told all Crep products are non-refundable due to ‘store policy’ so there was nothing I could do. At no point during the sales transaction was I told the laces were non-refundable or eligible for a store credit, nor is it mentioned on the receipt. Called up HQ and was told the same story however they don’t know the reason behind the ‘store policy’. Who wants a pair of free laces? The lack of transparency has resulted me in avoiding purchasing from JD Sports altogether. Moral of the story: don’t buy Crep products"

"Today I took back a 7 month old pair of Nike Air Force 1 that I had hardly worn but were collapsing around the toe and causing significant unsightly wrinkling in the leather. I have a year old, much more worn pair of AF1s that are still perfect so I know these newer ones were CLEARLY due to poor quality workmanship. Unfortunately even though I paid $170, JD sports would not honour the consumer warranty or do anything and told me to go directly to Nike. So I went over to the Nike store in the same shopping centre and explained the situation. They said it was incorrect for JD not to honour the warranty under consumer law but happily provided me an in store credit of $170 for the faulty shoes which I immediately used and then also decided to purchase a second set of Limited Edition AF1s. My sister then also bought a pair of AF1s too so we ended up spending $400 at Nike. I won’t bother going back to JD Sports because I can get better service and more importantly a guarantee on consumer warranty direct through Nike. Sometimes it pays to honour warranty claims on legit bad products your store has sold, so you don’t lose repeat high paying customers. Just saying!"

"Visited the Indooroopilly JD Store. Purchased 2 items as gifts. Received excellent service. One item was not suitable so went back to the same store to return. Was served by a very rude staff member who refused to give back the original receipt although we were keeping one of items that were on that receipt. He said it is company policy that they keep the original receipt. So we phoned another store to check this and the other store stated that that is strange and they were not aware of such company policy. We were also asked to take a photo of the receipt by the rude staff member who served us. JD, please educate and train your staff appropriately!"

"I had the most pleasant shopping experience yesterday when I entered JD Sports at Indooroopilly shopping centre. I was immediately greeted by a lovely man named Pat and he was so incredibly attentive with assisting me find a good pair of runners. He talked me through each runner I was looking at and explained what each design was made for/the level of support they provided etc. he really knew his stuff and it showed. He was so kind and friendly from the moment I walked into the store. He was also making sure other customers who walked into the store were all greeted with a warm welcome and asked them if they needed assistance whilst ensuring I had everything I needed when trying on shoes. I don’t ever do reviews on Google but this man deserved one. JD - Pat is an incredible asset to your store and I wish there were more “Pats” in stores like these!!! Will definitely be coming back!"