Guzman y Gomez - Indooroopilly 18 Stamford Road, Indooroopilly, Queensland 4068

"They prioritise the drive thru over walk in, waited 30 min for meal! Won’t be coming back … Update- nachos were pretty standard. Chips were on the side not on the bottom and the guac was half an avo, as in, not even mashed up"

"This Guzman has very lovely staff- had to wait like a minute extra and they were very sorry and gave me extra guac! Foods always good, never had anything disappointing before, the inside of the store is just ugly which is why I put the atmosphere at three lol"

"Two stars cause i’m a gyg fiend, but tonight’s service was beyond unacceptable. Ordered through Uber, they gave our order to the wrong driver and we had to wait over an hour for them to even begin making our food again. This was AFTER I spoke to the manager who told me it had just gone out for delivery with our previous driver. Of course this is not true, as our new driver is currently at the restaurant waiting for our food and has been keeping us updated on its progress. Can someone in there do their job PLEASE"

"Rude combative staff. I waited to write a review on multiple occasions over a period of time to make a judgement if it was just an unlucky batch of staff or an isolated individual on my previous visits. It isn’t, it’s a consistent bad attitude and culture within this location. I have great empathy for the business owner, they would have been putting a lot on the line to buy into this business and have taken huge financial risks. Frequently given the wrong order, this instance I asked the food server to just check at the drive in to save a drive back to return an error in the order ( again ) and was met with sarcasm and an aggressive attitude. I approached the request with a quiet tone and smile as I was met with an angry and totally put out sour and angry facial expression at the window, it was confronting. I did not wish to provoke her. It seemed like before I spoke she wanted to lash out or just punish someone with her nasty attitude/mood - for what ever reason. It was quite shocking. Most people have been met with a level of I don’t care attitude but this was so much more. I tried to make sense of my experience and came up with different scenarios to try and understand why she was so combative. One thought I had was maybe she had experienced a potentially bad interaction prior and couldn’t separate her emotions from customer to customer ? Or she just hated being there working ! In the past the staff have just been generally absent and careless and yes I’ve been annoyed but to an extent brushed it off putting it down to the fact they are young and it’s not their forever job. Even though it’s not great it’s understandable. I can appreciate how hard it must be working in the food industry dealing with hungry humans ! I further understand and take into consideration as mentioned above the staff are young but the service ( or lack there of ) was just so unacceptable. There are many young workers in various industries who are pleasant and embrace the “service” concept. Management definitely needs to coach then monitor the basic principles of base customer service and address what is and isn’t acceptable. I also think that all staff should being wearing name badges, if they are meant to this individual wasn’t. Shame really because overall the food is delicious. I only wrote this review to be constructive and informative to the management and nothing more in hope that this culture can be amended to aid and protect further prosperity. An overhaul is needed !!!!"