Bushwacker Eco Tours 1 Eversleigh Road, Scarborough, Queensland 4020

"Thought I'd check the meeting time via email and they sent a rather abrupt email back saying this tour is cancelled. No explanation or anything. After reading reviews seems this company have a habit of doing that so steer clear. Do not book with them! Very disappointed, we're only here a couple days and were looking forward to this day trip to moreton island."

"Worst company to deal with! 3 hours after we were supposed to be picked up for our tour did they tell us it was cancelled (in a very unprofessional email). I also rang them multiple times days before to confirm and no one will ever answer the phone! Do not use this company!"

"We booked a Fraser Island tour with this provider. We waited half an hour at our pick up spot and never got picked. Tried calling them several times and didn’t pick up until probably the 5th call and were very rude in response to us saying that our booking was cancelled when we already had confirmation of the booking and just abruptly hung up at least we will be our refund but I definitely don’t recommend going through this provider at all!! Very disappointed"

"If you are looking for a downright insolent service and non-existent manners, then this is the place you're looking for. Like the usual tourist new to the area, I was initally brimming with excitement for the activity-filled day excursion. Unfortunately my flight was cancelled late in the day, the day before the excursion. I immediately dialled the number provided on the confirmation email. From there, I spoke to a man by the name of Rob, who kindly offered to move my tour to the following day and advised me to promptly send an email to the office to inform them of my impending delay. The following morning, I received a phone call to confirm whether I required pick up, to which I politely declined as we were not physically in Brisbane. Moments later, I received an unprovoked phone call from the alleged owner, who I initially thought was Rob. Throughout the entire phone call, he was incessantly raising his voice at me, insisting that my aforementioned phone call was never placed and that Rob did not work that day. Befuddled, I dialled the same number from the email and was put back through to the same owner. Another angry but brief conversation with the owner ensued, insisting there was no Rob, there was never a call or email from me and that the office closed at 3pm. This owner is unaware that he has an automated forwarding system set up and is in the habit of blaming his customers for his shortcomings. A great way to run his business into the ground. What an unmitigated disaster. A wonder how they stay in business. I'd strongly suggest a period of intense customer service training for the owner."

"I ordered and prepaid an excursion in two months advance. They did not answer my emails until the last day before the planned tour. They confirmed the trip. Later, late afternoon, about 4pm they canceled the excursion. I asked for any other optional offer to avoid spending time at a hotel. They told me to call them the day after tomorrow and ask, but they did not promise anything for sure. I explained that I am a tourist from Europe and I spend only three days in Brisbane area. Then I was told that I can take my money back and get off. Because of very late cancellation I had no chance to buy any other activities elsewhere."