Aussie Auto Parts and Accessories 35 Salvator Drive, Campbellfield, Victoria 3061

"This mob is hopeless!! i bought a roof rack for my van. The instructions that came with looked like it was drawn by a 3 year old. also nothing lines up and fits. Rang the owner and he will not help AT ALL!"

"If I could leave a negative star I would! John sent the wrong cross bars, even after giving him photos measurements. I emailed pictures showing the incorrect parts and he still refused to understand. John would not collect the incorrect parts supplied. Do you self a favour and find another shop to buy from anywhere else."

"I initially left a very positive review for this business however, after three weeks of using the roof rack, my car has began to rust as a result of these poorly designed products. I should note that my friend and I have identical new cars and have the exact same product installed, and are experiencing the same issues, the same length of time after installation. During installation, I noticed multiple flakes/balls of aluminum coming out of holes in the frame, i didn't think to much of it at the time, until checking my gutters when washing my car i noticed bright orange exactly where the feet of the roof rack are placed, in these feet, the balls of "aluminum" were found to have scrapped layers of paint off the vehicle, exposing the bare metal to the elements (image attached). My friend and I took our vehicles with the roof rack still installed back to the seller, who invited me onto his property with my vehicle, despite initially parking it on the surrounding street. After approximately 10 minutes of shear denial & refusing to acknowledge the mere presence of the rust, he advised we should take him to court as he is unwilling to assist with the issue. The seller then screamed that we exit his property immediately, despite dissembling our roof racks, making it unsafe to drive. As i was reassembling the terrible product, another customer entered the property and i advised the customer to avoid purchasing a product due to our negative experience, within seconds the seller PHYSICALLY ASSAULTED my friend and I by throwing us into our own vehicles whilst a verb barrage continued. The seller also damaged the side body paintwork during disassembly (image attached) This is the most disgusting, unprofessional business i have have the displeasure of using. I cannot recommend enough to avoid this place as you will end up with a damaged vehicle & physical abuse."

"Purchased a roof rack, when putting it together it seems like the bolts supplied weren't long enough & nuts were missing, emailed the shop to see if I was making a mistake or not, I was told to call, when I called the owner just told me that in 18 years they have never sent out wrong parts. Refused to admit that not enough nuts were sent through, and that the bolts weren't correct, or tell me if I was even putting it together correctly. If the owner reads this, please tell me how I am supposed to fit a washer & nut (that I don't even have) on the remaining thread. EDIT: After buying more 20mm bolts, along with extra washers & nuts, the roof rack is installed. I would highly recommend the product itself, however as per the reply from the store I would suggest that they work on their customer service."

"Purchased LandCruiser Prado 120 Fully Enclosed Deluxe Alloy Roof Rack 2200x1250mm. Great product, well built, well packaged. It took about 9 hours to install, including removing the prado roof rails. There are 2 items to install, the base which attaches to the existing roof rail holes and the cage which attaches to this. Very fiddly installation of cage as not a lot of space to work in, between the roof and the rack to do up nuts. None or little wind noise. Looks great with a set of rack mounted LED lights! Would purchase from this dealer again."