Lumley Special Vehicles Insurance 181 William Street, Melbourne, Victoria 3000

"They have been my insurer now for 35 years. No problems."

"Please read this as a warning that this insurance company is hands down the most unprofessional business to deal with. Pretty sure it is ran out of a bedroom. Once you have submitted your claim, be prepared for miss information, no follow up calls, be disconnected, and your car to sit in a repair shop for 6 weeks before you yourself have to arrange the assessor to go view your car. Then they expect you to contact the police to find the cars location, repair shop for the repair quote, financial institute for a pay out figure and supply a registration certificate all of which is their job as an insurance company."

"Absolutely rubbish, don't call them if you are value your time! In Google search they advertise that they are insure hight performance and high value cars, however they only allow to drive your car only once a month!"

"Huge increase in vehicle prices but lumleys not interested in insuring vehicles for the increased price. Customer service person was very understanding and trying to be helpful, but clearly company needs to review it's policies inline with changing market. Lumleys - review your policies or you will start losing customers. It's that simple."

"The worst insurance company I have ever dealt with. I drive a SUV and Lumley insurance has booked me a small KIA hatchback while my car was in repair. I was not given a choice as to the hire vehicle and was not even asked if I have special need and should therefore be given a specific car, i.e I drive a SUV for work purposes and a small Hatchback was too small for the type of work I do. I could not even call them to change the hire car because they are closed on the weekend. Also Lumley insurance has approved my vehicle repair and i took the car to the repairer, little did i know they cancelled the repair last minute and i had to go through the headache of collecting my vehicle again from the repairer and contact Lumley insurance to re-approve the repair. They are really difficult to deal with and they are not considerate as to their client's needs and comfort."