Gallagher Bassett Services 333 Collins Street, Melbourne, Victoria 3000
About the Business
Welcome to Gallagher Bassett Services, located at 333 Collins Street in Melbourne, Australia. As the largest multi-disciplinary Third Party Claims Administrator in the country, we specialize in providing comprehensive claims management solutions to insurers, brokers, government bodies, and self-insured organizations.
Our team of experts in workers' compensation are dedicated to helping clients assess risk, manage claims, and ensure fair and equitable outcomes for all parties involved. We have a proven track record of supporting self-insured workers' compensation programs for leading Australian organizations, including major contracts with WorkSafe Victoria and ReturnToWorkSA.
At Gallagher Bassett, we go beyond claims management and strive to assist employers with occupational health and safety compliance issues and prevention strategies. By targeting the frequency of workplace-related injuries, we aim to create safer work environments and reduce claims costs. Our innovative risk, injury, and claims management practices allow us to build strong partnerships with stakeholders at all levels, achieving the best possible outcomes for scheme authorities, employers, and injured workers.
With our tailored incident reporting and risk trending analysis, we help organizations achieve more efficient claims processing and reduced claims costs across all classes of general insurance. Our claims management experts offer solutions across various product lines, including property, liability, professional indemnity, medical malpractice, motor fleet, and accident & health. Drawing on years of experience and our powerful proprietary information management system, we work with clients to mitigate risk and proactively manage claims.
As the only independent third-party claims administration service with a consistent track record of supporting self-insurance programs, our self-insurance team is highly experienced and accredited to administer claims in most state jurisdictions across Australia, including Comcare. We have a strong record of long-term partnerships with our clients, providing services relating to claims management and eligibility advice.
In addition to claims management, we specialize in assisting companies in the areas of workers' compensation, occupational health and safety, and industrial relations. Our consultants provide objective and independent assessments of claims environments, identifying problems such as claims leakage, process gaps, and operational inefficiencies. By addressing these issues, we help mitigate risk and improve claims outcomes.
At Gallagher Bassett, we prioritize our customers, our people, our owners, the community, and their future. We are committed to providing exceptional claims management services to businesses, government entities, insurers, brokers, and underwriters across all classes of insurance.
If you're interested in learning more about our services, please enquire now. And if you believe you can make a positive difference to our business and clients, we invite you to explore our current opportunities. Additionally, we offer the option to create customized WHS posters for your office, complete with your company logo and details.
Discover The Gallagher Way - join us in shaping a better future for claims management in Australia.
Location & Phone number
333 Collins Street, Melbourne, Victoria 3000, Australia
Hours open
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"My specialist sent surgery request to them, after 3 months, they didn't do anything yet! Cut off my weekly payment from January, left me in horrible mental health. Destroyed my personal & financial life both. I'm trying to take them to the court. Shame..."
"Terrible service!! I am an injured professional Firefighter and I have had a terrible experience with Gallagher Basset. You have to continually pressure them to process reimbursement before they actually do, when they do finally pay you it isn’t in full and they miss a lot of invoices which makes it really hard to keep track of. I have been struck with money flow problems several times due to their inability to do their job!! I almost had to miss some medical appointments in fear I wouldn’t be able to pay them while I wait for previous costs to be reimbursed within their “10 day” policy. They rarely respond to email, they do not actively make contact or support you through the process. They expect you to figure out how it works and then do their job for them. There are major systematic/procedural and cultural problems within Gallagher Basset. Unfortunately after talking to other colleagues this seems to be the standard experience with Gallagher Basset. I would not recommend using them!"
"Lack of communication. I may have received my payments but was after months of multiple calls and emails regarding my situation. Felt like they simply did not care about my condition and weren’t listening to a thing I was saying. I got on top of my physical condition but not so much mentally. There’s a reason why they’re only 2 stars. Not good at all."
"If for some reason you have to deal with these people I would suggest speaking with a lawyer, there focus is on back to work, they couldn't care less about recovery. And if you need to pay for something, don't expect reimbursement anytime soon. Been waiting on reimbursement for things from last November, now on top of my physical injury I am suffering from mental issues."
"Terrible service. It's been 6 months and I still cannot get paid for my shifts not worked due to my injury. I get hand balled from case manager to case manager with no results. I call and email most days and get absolutely no where."
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