Bakehouse Steakhouse West Street, Ipswich, Queensland 4305

"I had such great expectations of this place, the photos and reviews I had seen were awesome, so I don't know if we just picked a bad night or if our experience was average. There were a few of us, for starters we got the bread and the calamari, both were to die for, the house made butter was moreish and calamari for perfect. As for our mains, 2 meals couldn't be faulted, but the 2 other meals were less than we expected. We sent the rib eye fillet back to be cooked medium like we ordered instead of rare, then came back medium rare as everyone else had finished eating, so we got it boxed to go. The crumb pork cutlet was horrible, too thick, too much fat, and the crumb on the inside was super soggy, and the apple in the apple slaw could not be tasted. The cheese burger was to die for and the rump was over medium, but still delicious. The meals were very generous in sizing. The cocktails were so good, and there is a decent variety to choose from. All the staff were lovely, and the place had a vibe, I just wish the food had lived up to what we expected. Forgot to get photos as we were starving."

"SHOCKING Service! We were seated quickly which was great and the atmosphere was lovely so we had really high hopes for our dining experience. Unfortunately, this is not how the evening played out! We then had to wait 15 minutes for a drinks menu and even water for the table. Then waited probably 20+ minutes for the drinks and then finally were able to order dinner. It took well over AN HOUR for the food to arrive and several tables around us that ordered after or were seated after us, all got their food before we did. Our last side was “just coming” and even that was another 5 minutes. We are happy to be patient, but at no time did any servers check on us, see if we needed more drinks or water, or let us know there would be an extended delay on the meal. We had to resort to going to the bar to get an additional drink. When we finally asked about our food, there wasn’t any sense of urgency or apology for the extremely slow service. We understand when it’s busy, things can be slow, but the servers need to be better at communicating that to the guests and we shouldn’t have to hunt down servers for service! We expected better communication and care for the price we paid (Eye Fillet and Rib Fillet), but those were extremely lacking. Both our steaks were cooked wrong, but we didn’t bother even bringing it up to the wait staff as we didn’t want to wait any longer and figured with the apathy overall, we wouldn’t get anywhere. Upon paying, you expect the manager to ask how your service and meals were, but we had crickets so paid and just left. Also, for a “steak” restaurant, you expect the chefs in the kitchen to take a bit more care or have more support. While waiting to pay, we could see right into the kitchen and there only seemed to be one chef cooking the steaks and they were all just piled together so no wonder both of ours were cooked so poorly as they appeared to be all jumbled together. For the price you’re paying, the quality of steak, the overall quality of the final product and service should be MUCH better. Only plus side would be the portion of the chips / salad served with the steaks (although the chips were bland and cold when they arrived) and the wedge salad was really nice. In the future, we’ll most likely have to drive into Brisbane to get better quality and better value as we won’t be splurging at these prices again for what we received. Sincerely, very disappointed diner."

"Quality food and good vibe. Steak was done beautifully medium as requested with a desired hint of burn taste. The salad is very tasty too. Friendly staff too. Got to drive so skipped alcohol though"