Subway 36 Main Street, Narangba, Queensland 4504

"I attended the narangba subway, as I have been consistently for the past year, and experienced an extremely hostile and uncomfortable exchange with the female manager. After I finished ordering my subway, the manager proceeded to point out that she only put a certain amount of olives on my subway today as 'this is all that is required for a sub of this size and that far too often I come in and demand an unneccessary amount'. She then proceeded to tell me that the amount of olives I ask for (2 handfuls of olives) was excessive and that there is no need for me to take 'half the container of olives each time I come in'. I was completely shocked as I hadn't asked for any additional olives today due to negative interactions with her in the past and was appalled by her decision to speak to me entirely unprovoked the way she did. I stated that I was aware that while I do ask for extra olives, I had as of recent been paying for an additional 2-3 cookies (which i never actually purchased, but rather paid for them to account for the addition of olives) as reccomended to me by the staff. I previously questioned the staff why they had tried to charge me cookies to which they explained that it was "their boss enforcing this and not them". I understood and from that point onward allowed them to charge me for extra cookies to offset the cost of the olives. She then proceeded to state that my decision to have so many olives left the staff members 'feeling extremely uncomfortable as they never knew how to charge me for it'. I was extremely upset at the stage as i had been a frequent customer at this subway and had only ever had positive interactions with the staff (excluding the manager). I was extremely upset and decided that I did not want the subway any longer due to the way she spoke to me and that I would be leaving. She then sarcastically laughed and said "no worries, have a great day". I am both shocked and upset at the way I was treated today. There is no signage anywhere in the store that states that I am unable to ask for extra salad. All I ask for is onions and olives. I also believe that the fact that I have been paying for 2-3 cookies to cover the charge of the olives has been excessive and should not have been allowed."

"I was placing my order and an employee named Tess had a go at me for “looking at her” when I was just preserving my food the attitude was completely unnecessary"

"The last few times we have been there we get ignored and our food gets made up and sat next to the register and they walk off without saying any thing. When I finally ask if someone can ring up our order so we can eat it before it goes stone cold, the staff give attitude. Once was an awesome place and friendly service but not now...."

"My husband and I get Subway for dinner sometimes if we've had a long day at work. On 3 separate occasions, we've received our order, and the chicken fillet has been stone cold. I think you need to have a chat with your staff because clearly someone is just rushing to finish their shift. Judging by the rest of the complaints you guys really need to have a staff meeting because this is people's health at risk here, your making people sick! Stone cold chicken, really? Do better!"

"This is potentially one of the rudest and unorganised restaurants I’ve been to. All workers in there have no idea what they are doing. They have no supervision (management) yet they are all extremely young. Incorrectly trained and ignorant to customers. They dont tell customers if they don’t have anything (even when it’s been order) they just don’t make it. Have been to this store and seen only 1 person on the line and about 7 young girls were in the back room gossiping and yelling. I ordered a relatively large order to which they were unsure and rude about. None of the other girls in the back attempted to help with the order. During check out they didn’t tell us that they didn’t make one of the items and when asked about it they rudely responded with “we don’t have any” as another girl was refilling that item."