Menso at Southbank

"They charged 400AUD per night. The fridge was full of stinking water. The bathroom is for disabled people while I am not disabled. The place is not close to being worth what they charge. The only good thing is its location."

"The reception was very rude, had no respect for privacy. My friends came over to stay for a few hours and I made it clear to reception that that was the case and they only knocked once before using the key to barge in, not giving me enough time to even get to the door. Payed $200 bond, never got it back. Made sure the hotel was spotless before checking out. Called numerous times asking about the bond, they kept blaming it on the bank. No wifi. See-through showers. Only good thing was the design of the hotel room, nothing else."

"1 star only because no other option available. Despite being advertised on Wotif as service dog friendly, this hotel is anything but. The booking process was so traumatic that I ended up cancelling. They continuously referred to my dog as a pet, even after confirmation from my provider that we were legitimate. This company needs to become familiar with their obligations under the Disability Discrimination Act 1992 & stop discriminating against those who rely on assistance animals to manage their condition."

"Not good overall. I had to change the room because of terrible smell in it(room 306). Wifi is terribly slow and signal was bad. The gym... well the picture speaks for itself. They charged for loundry and it had to be paid with coins. They charged for coffee capsules. For a hotel this expensive i would expect these to be free of charge. Rooms are new and they look good and the location is great."

"The reception ladies were always helpful. The room was spotless with everything in place. Appliances were integrated which added a nice touch. Bonus points for handwash dispenser next to sink. Not a fan of bar soap after using the loo. The kitchenette was well stocked with beautiful knives and chopping boards. Extremely impressed with the rooms and would highly recommend booking with them. Its a short walk around town as its hard to park your car in that area. I suggest ask them to reserve car space for the stay. I was sceptical reading the reviews but was pleasantly surprised looking the room. Thank you everyone to make our stay comfortable."