Henry Carus & Associates 818 Whitehorse Road, Box Hill, Victoria 3128

"I made an appointment on Thursday last week to see a solicitor in regards to making an injury and a medical malpractice claim. The appointment was made for 4pm on Thursday the 5th. They stressed that I be on time as their office closes at 5pm. They phone me on Friday and ask if they can move the appointment to 3pm. Again stressing that I be on time. They phone me yesterday (4th) to confirm my attendance and to ensure that I be on time. I arrived 5 minutes prior to 3pm and was told to take a seat as she wouldn't be too long, giving me the impression that she was in the office with another client. After 25 minutes I am told that she is stuck in traffic. My time is just as valuable as the next person's. Not even a phone call to let me know that she is running late. This is by no means a way to make a first impression. If you press me to be on time and you are in excess of 25 minutes late to the initial appointment do you honestly believe that I would place my trust in your capabilities to represent me? What I was shown today was total disrespect. This is not how you present your services to potential clients. I suggest you brush up on your time management and common courtesy skills, because this has cost you a very lucrative client."

"Well, what can I say but "I love my lawyer!" Henry, David and the team are caring, supportive, ethical and professional and they thoroughly investigated and managed our claim. The integrity of this firm is second to none! We send a huge thank you to everyone on the team!"

"From my first contact on chat through to mediation the team at Henry Carus have been thoroughly professional, caring and given me accurate advice. All communication was with a clear purpose. I was supported with compassion by each person who interacted with me. Meeting Henry at the office and sharing stories was a delight. Georgina has guided me along the way. Meeting Eliza at mediation reassured me of the depth of research and work done in preparation for my case. The integrity of Henry and staff shines through. I am so pleased with myself for making the choice to ask a simple question initially that has provided a successful outcome for me. I can't thank them enough and would highly recommend Henry and his team."