Platypus Shoes Knox 425 Burwood Highway, Wantirna South, Victoria 3152

"Went in to browse but Riley gave me the best service I could have imagined and I walked out with my first new pair of shoes in 4 years! They knew a bunch of cool facts about the Palladium brand which won me over, made sure I tested multiple sizes of the shoes, and checked the fit for me as well. They were incredibly personable, friendly, funny, and I hope everyone can shop here and get the same experience I had. Riley also made sure to tell me about all the extra deals in store and how to care for my new shoes. I can't wait to go back and see them again for my next pair (which will be sooner than 4 years away, I promise). I want management to celebrate Riley and see all the great work they put into their job."

"Awesome staff always ready and happy to help and if they don't have stock will search till they find exactly what you need"

"Really cool shoe store, stocking: Nike, Vans, Dr Martin's etc (slides, sneakers, skate shoes, basketball boots, boots et al). Also sells socks & caps (backpacks especially around back to school). Located on the ground floor of a renovated (still in progress) Knox Shopping Centre (Woolworths end). Helpful staff & mod vibe store"

"Monique was able to rectify an issue I had experienced with a young male staff member back in October in a matter of minutes. My issue was dealt with in both an understanding and professional manner. Thank you again! Platypus shoes should base their customer service training using the experienced staff members like her. Having staff that care about their customers and the business they represent is a rarity these days. As explained I will be back as Platypus has such a diverse range of quality shoe products."

"I went to knox store today to return a Christmas gift ... with platapus label on the box, i didnt think a simple exchange would be a problem? I spoke to the store manager James who i found to be extreamly rude from when i entered the store not helpful at all , i didn't have a receipt but the label was clearly on the box he clearly went out of his way to not be helpful and exhange the shoes i said to James that i too am in retail and we are more lenient at Christmas . He kept repeating that he could do nothing for me without a receipt. I asked if he could call his area manager? He went out the back to call came out and said i told you she said no. He proceeded to further insult me over and over by telling me next time i enter a store not to start by stating that I'm in retail? Wow ! He simply did not want me to have the exchange and told me that he has been in retail for 16 years And i should know better. It the accured to me that my sons girlfriend might on the data base so i asked him to check he pretended to not be able to find her and futher said it's still not proof of purchase i said it most certainly is ... he disagreed I couldn't believe he was still arguing with me ... he the pretended to find her and finally gave me a credit note. As he handed it it to me he was telling me not to come in the store next time a start by telling him that i was in retail. I was gobsmacked and furious you would think his first question when i entered the store with all of his16 years of experience would be to see if my sons gilrfriend was a memeber and in the system which she was ... extream lack of customer service . I said to him how would he like it if someone treated him the same way for a simple exchange? I also think the area manger should have seen some sense to overide it. James you clearly need to find your manners and have some serious training on how to talk to customers and be more understanding. You also made a big error in the fact that you could have returned the product and upsell me something more... I found Liam to be more mature as he apologised on James's behalf and asked if he could further help... I definitely will not shop with platapus again ... i found the situation extreamly uncomfortable to say the least . ."