healthAbility

"Jordi is an amazing podiatrist. He is friendly and professional."

"Absolutely fantastic service from the ladies at reception to the dental nurses and the dentist themselves I couldn’t be happier thanks you all"

"Knowingly admits that "many patient records get lost completely" when forwarding referrals to Royal Dental Hospital but absolutely refuse to follow up. Patients wait unknowingly and nothing will EVER HAPPEN. They literally don't care, can't be bothered googling ("we only have an email address") and calling to set up a MEETING to plan to fix the problem, instead complaining it's someone else's "fault" when how could RDH know the records aren't being received unless these folks TALK TO THEM, figure it out (probably IT to IT people) and FIX IT. My partner's friend had a woman she knew die two weeks ago in her forties from a tooth that made her turn septic. It can happen and will happen! Pure **negligence** to know there's a problem, but not inform patients to follow up that their records made it through, since they apparently are too incompetent to do that themselves. Obviously, the Royal Dental Hospital doesn't have dozens of IT systems for patient records, I suspect there may be two or three, but what do I know I'm just a patient? But I do know RDH searched all of their systems multiple ways for my referral from healthABILITY (lol name) and found nothing. NOTHING. Back over a year ago I had verbal confirmation from their senior dentist twice and a week or so later from reception that YES MY RECORDS were sent to RDH, but RDH does not have anything, nothing was received. The senders healthABILITY are FULLY at fault if they aren't received as logically they're the only ones that know they exist and can possibly check! It's not RDH fault. It's healthABILITY. I only got in to RDH because my GP wrote a letter. Then I had to BEG healthABILITY through multiple people to get MY OWN DENTAL RECORDS. What are these people hiding? Why won't they fix the problem they admit they have with critical care patients being "lost"? These aren't pieces of paper it's electronic so clearly they're not "lost". There's a data mismatch which CAN BE FIXED SO FIX IT. TALK TO RDH!!! Edit: Got my healthABILITY records finally, healthABILITY completely and fully butchered the spelling of my name to the point where the data would never, ever match. So it IS 100% their fault that "RDH lost my records". Knew it was, and it is. Comically bad spelling given it should have been written off my Medicare Card. Thanks for wasting everyone's time!"

"Wonderful Dental service. The staff were so kind, friendly and helpful from reception to the dental nurse to the dentist. I was seen quickly for an urgent repair. Very grateful for their skill and kindness."

"I hadn't been to the dentist in quite a few years and always got very nervous. The dentist (Dr Cleeta ) I had was so caring and understanding of my needs. It made me feel very comfortable. Highly recommend."