Wantirna Mall Clinic

"This place has gone really downhill the past few years. Firstly, the new booking system does not show all GP bookings available except those in the near future. I try to see Dr. Sim Aung and have never been able to find him using the online booking system. Related to this, the phones barely get answered anymore and I have called during work times where I've let it dial for up to 5 minutes and still no answer. They must not have the phone ringing at times?? So if you can't get your appointment because of the shoddy online booking system, they've also made it difficult to reach reception via phone. Secondly, the overall administration has also decreased in quality. There's been at least 3 times (this is alot!) where the doctor I had an appointment with was changed and I only found out once I showed up to the clinic. Doctor-patient relationship can be very important and to literally make no attempt at Notifying the patient that they've switched the doctor you're seeing for your appointment is terrible practice. Some people may travel long distances and change their day plans so they can see a specific doctor for a health issue. Very irresponsible practice. Thirdly, alot of the doctors here barely try to listen or understand what's going on with you now in an attempt to go through as many patients as possible in a day. I assume this is due to management instruction as it wasn't always like this."

"Going here for 15 + years. Originally had much support with Dr. Longworth. But since he retired my consultations have been getting more and more rushed. No eye contact, no talking, no concern and no time for a proper evaluation. They come across rude and dont seem to care, not even checked my bp in several months. Several referrals were returned due to lack of information and on 1 occasion being written to a non practising doctor. A hospital even contacted the clinic about a referral but they didn't bother to relay the message after I waited months. No real follow up treatment advice, for any results of any scans. I have been scolded when I've been late, Yet even when I'm on time, I've been told there was "no time to hear your symptoms." I feel bad they are clearly trying to do too much.. but I left yesterday in tears for the second time. I'm feeling sad that the care factor is zero. I'm desperate for help and can't even speak to my doctor about it. As for the new booking system, it is also a sped up process that doesn't work online. I believe It's become about $ and churning the appointments out as fast as they can. I recommend here if you need certification or have a cold, but unfortunately, if you need ongoing management, can't recommend it."

"DO NOT see Dr Charlton. She is extremely rude and condescending. I have seen her twice and this is the way she treated me. I asked for INFORMATION on breast reduction and who to see and what to do. She turned around with a smug look on her face and said I just need to lose weight… im 75kg and almost 6ft tall. The second time I saw her I mentioned I missed my appt because I read the time wrong (I had not been sleeping due to severe pain) and the lady told me to come in anyway when I was happy to reschedule. She then abused me and said there isn’t anything I can do in the time frame because other people were waiting who came on time. All I asked was she checked my blood tests and she rolled her eyes. Absolutely disgusting practitioner and needs to reassess her career."

"This one star is also for their new booking system which is ridiculous. There was a technical glitch and two appointments were accidentally made. I then saw an appointment available online with my regular doctor (Dr Pannu who is fantastic) so booked that one instead. I can’t cancel the other two appointments on the booking system as it’s within 12 hours, but for the last hour I’ve been trying to call reception and can’t get through to cancel them! Absolutely will not be paying a cancellation fee, it’s a joke! Our family only see Dr Pannu and Dr Roy who are both amazing especially with our young kids."

"Been going here for years. Drs have always been great. However I did have a problem today with an patient… I was approached in waiting room and told I was rude because her mother has anxiety. I merely asked if she and her mother were going into the building as they were standing at the front door. Obviously I didn’t want to jump the queue in front of them. Like seriously?? We all have issues! I was being polite and you had no right to approach me, nor take my photo."