Bass Coast Community Health Service 1 Back Beach Road, San Remo, Victoria 3925

"Wanted to balence out the one star rating. Very great location and I'm sure they do their best to help."

"If I could give a negative rating I would. The Manager of this Unit (Ms Alice Bradley) and the CEO of BCH Network (Ms Jan Child) have been very disappointing, inept and ineffective to deal with, as I have sought support; whilst caring at home full time for my 88yold terminally ill bed-ridden mother There's a pattern of regular oversight, failure to follow up, the need for me to question progress and repeat requests for things, poor ineffective communication to me (and within their organisation) and a serious inability to resolve or solve problems - including their attitude towards me, lol Today Ms Child gave me 41 minutes notice (by text and email) that she had instructed her staff to no longer provide my mother or I with home support or care, effective immediately, and 'going forward' (Ms Child is a bureaucrat) she had instructed her staff not to respond to future communication and requests from me - lol, they'd already demonstrated they could do that Mum was due her Friday visit at midday today - Ms Child's email and text msg were both time stamped 11.19am - at least she could co-ordinate that in a timely way :) In my experience they've been inward looking, have a tin ear, have poor internal communication, no accountability, inadequate emotional and intellectual intelligence (or rigour) to deal with unusual, difficult or out of their comfort zone tasks - actually, insufficient application and attention to simple tasks has been my greatest bug-bear! Of course I'm classified as having been aggressive, harassing and intimidating in my (written) communications to their 'senior experienced staff' (aka managers)) as Ms Child referred to them in her email to me today. I''m also accused and criticised for being consistently unhappy with their service, in my written communications. I have made sure I acknowledged their successes and positive support as well ... unfortunately, the negatives were more prevalent and repeated Ms Bradley failed to action a referral to BCH Social Work and Counselling Services for me in August '19, as she was asked and agreed to do, after the suitability and availability of the service had been offered to me. Then in mid September she did not follow up personally and directly with that service area (when I was yet to receive contact), as again she undertook to do ... and only on 6 November did I finally get a call from the Soc Work / Counselling Intake Officer. This was after I'd complained to Ms Child on 25 October '19 , during a long phone conversation when I outlined my disappointment and frustration with the poor service by Ms Bradley - and Ms Child had assured me she would follow it up 'as a matter of priority' As the Intake Officer rang me the very same day someone had dropped the referral off to her, it only took Ms Child 7 working days to have her priority attention acted upon! There seems to be a different time zone and 'priority definition' in which Ms Child operates Ms Child must have trained her managers similarly, as it took Ms Bradley almost 4 weeks and 3 requests to provide a letter I requested (to submit in some legal proceedings). In response to the 2nd request, Ms Bradley asked for details of what I required in the letter, and I dictated it to one of her staff; who added a little extra to it and emailed it to Ms Bradley for Letterhead and signature. A week later I rang Ms Bradley to find out when it was posted to me (as I hadn't received it yet) - I'm told by her she still hadn't sent it - 15 or so minutes later it is emailed to me. I seriously doubt the application and capacity of her Then to out do herself, in mid October Ms Bradley disclosed to a 3rd party, private and confidential information about my and my mothers housing status. It was inaccurate, incorrect - and ignorant of updated information I'd left on voicemail for one of her staff, weeks earlier. The information was extremely prejudicial to mum and my desire for her discharge from hospital, back home into my care. Much unnecessary delay, angst, stress and confusion for myself and Eastern Health staff resulted"