North Dandenong Clinic
About the Business
Welcome to North Dandenong Clinic, located at 62 Gladstone Road in Dandenong North, Australia. As an establishment dedicated to providing exceptional healthcare services, our team of experienced Doctors, Nurses, Reception Staff, and Allied Health Practitioners are ready to meet your medical needs.
At North Dandenong Clinic, we understand the importance of your time, which is why we strive to offer same-day appointments whenever possible. Whether you require general medical care, travel advice, or the services of an occupational health provider, our clinic is here to support you.
Please note that as a mixed billing clinic, fees will apply for most consultations. For detailed information regarding our fees, we invite you to visit our fees page.
Our clinic offers a comprehensive range of medical, nursing, and allied health services, including psychology and physiotherapy. With a diverse team of both male and female doctors, many of whom are fluent in a second language, we are equipped to cater to a diverse range of patient needs. Our doctors have undergone additional training in areas such as Mental Health and Occupational Health, ensuring that you receive specialized care when necessary. Additionally, our multi-functional treatment room allows us to perform minor surgeries and handle non life-threatening emergencies.
North Dandenong Clinic takes pride in providing a choice of vocationally registered full-time and part-time doctors who possess diverse backgrounds, experience, and interests. We understand the importance of patient comfort, which is why we offer the flexibility to request a specific doctor whenever possible.
In addition to our comprehensive medical services, we also aim to educate our patients on various health conditions. For instance, we provide information on Plantar Fasciitis, which is one of the most common causes of foot pain.
As Spring arrives, bringing warm weather and blossoming flowers, North Dandenong Clinic remains committed to serving the community. Effective October 1st, 2022, we have transitioned into a mixed billing clinic, ensuring that we continue to provide high-quality healthcare services to all.
For after-hours medical services, we have partnered with Valewood Clinic located in Mulgrave. If you require assistance outside of our operating hours, please contact Valewood Clinic at 9560 6655 or visit their website www.valewoodclinic.com.au for further information.
At North Dandenong Clinic, your wellbeing is our priority. We look forward to meeting your healthcare needs and providing you with professional and compassionate care.
Photos
Location & Phone number
62 Gladstone Road, Dandenong North, Victoria 3175, Australia
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Spoke to a receptionist (Anoush?) who answered with only "Hello" and quiet rudely with no introduction, no name. When asked to amend an appointment with Dr Utberg she replied "No, she doesn't have time" there were no other options provided. I called a second time and the phone rang out but when she finally answered with the audacity to sigh when I simply asked to change my appointment time. Level of customer service was horrible. It's enough for me to see a new doctor. No patient wants to be greeted this way."
"I had a very pleasant experience here today. Dr Herath is excellent, professional and very caring. I felt that I was well looked after. Thank you Dr Herath and staff."
"I want to express my gratitude to all the reception staff at the clinic especially Robyn, Helen and ChrissyThey are always helpful and attentive in booking appointments and dealing with concerns in a pleasant and understanding way. I’ve been attending this clinic for over 35 years as has my family. The Doctors are very caring and professional in dealing with medical issues. A big thank you to you all"
"Doctors are brilliant, but speaking with the reception is kinda different story. I went to see the doctor but forgot to ask him for a medical certificate. I rang back couple days later if I could get one as my workplace required it, I was told that the clinic policy with doctor certificate, I need to make another appointment for it even it was in the past. It means I need to pay $70 for the past doctor certificate. That ridiculous policy is not the reason of getting 2 stars, but the voice tone of the receptionist is reason. She sounded relieved after being not helpful with the excuse of clinic policy, and I doubt it's real."
"I have never encountered such rude and arrogant staff in the healthcare sector. The receptionists at this clinic (especially Robin) need to be either replaced or sent for customer service training. They lack any kindness or empathy, and I know this is not just my personal experience, going by other reviews and what I've seen while in the waiting room. The only reason I have continued to visit this clinic over the past year is since the doctors are lovely and have a great duty of care towards patients. However, going by the many negative reviews in the past and the sheer lack of care by management to train their staff, I no longer will be visiting this clinic. This review is for any future patients. If you expect a welcoming kind medical center, the North Dandenong Clinic is not for you."
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