Outlook Drive Medical Centre

"Probably the worst doctor in the world, wont even prescirbe anti biotics, very sick and without anyi biotics you cannot get better as you would being younger then 30, absolute waste"

"Appointments need more punctuality; it shouldn’t inconvenience anyone to wait more than 30 mins for their rightful bookings."

"The service here is shocking! Outlook drive medical centre has been our go to clinic for when need medical attention or advice. My family and I have been coming here for years and years and we have built quite a strong relationship with the doctors here- especially Dr. Tracey and Dr. Ly. I am shocked and upset at how bad I have been treated by the receptionist here recently. One occasion was when I called the medical centre and spoke with Fay. I mentioned to her that I have an appointment with Dr. Ly- I know that he is usually behind schedule so I simply asked Fay to just give me a call once Dr. Ly is ready to see me as I will just be waiting outside in my car. One very simple request. Fay was extremely rude to me on the phone and had said that she can’t do that because she is “flat out” also she is not a receptionist where she can just call me whenever I need, as she mentioned. She told me to just come in and wait because she doesn’t have time to give me a call. I got to my appointment on time, went to go inside and the door was locked so I called Fay again. She opened the door and without any greetings she rudely asked what time my appointment was and said that I will have to wait in my car and she will call me when Dr. Ly is ready. Makes no sense right. This conversation escalated very quickly and poorly as she brushed me off and kept on saying to me to go wait in the car she’s too busy. The doctors here are lovely but I wish the receptionists would do better at their job."

"Been only waiting for 58 minutes for the doctor. I am sure he is great but it’s unreasonable to make your patients wait for that long especially when they have to stand outside in hot weather as you can’t accommodate them inside due to restrictions. Even inside is no better as doesn’t seem like there is any cooling in the reception. Won’t be coming back or suggesting to anyone to come. I understand they are busy but they need to be mindful of the patients time as well."

"I totally agree with the previous review in regards to Dr. Ly (Lee). When I saw him, he was incredibly rude with a laid-back, arrogant attitude. He called my name from behind the reception desk, (assuming that I knew which room to go to), when he saw that I wasn't sure where to go he said ('second room') and then proceeded to chat to the receptionist for a few minutes while I waited in the clinic room. When he eventually did appear he did not greet me or ask why I had attended the clinic. He just started reading out information from my medical record!! (some of which was incorrect - he had read it wrong....I actually thought he had the wrong patient details). His clinical skills left a lot to be desired as well....definetly not a thorough examination. He did not listen, did not show any indication that he cared. He did not educate or communicate anything to me. Very nonchalant and unprofessional. Dr. Miriam Tracey at this clinic, however is fantastic! The complete opposite - thorough assessment, caring, great communication skills. Shame she does not work there more days."