Star Health Group

"As far as the NDIS program, I would say I found some of their fees a bit excessive and exploitative of the NDIS ie charges for cancellation because of covid, emails, joint sessions etc Occupational therapist was a nice guy but never followed through on the things he said he would and was very forgetful and stopped being helpful Speech pathologists have a very negative view of autism and in my opinion quite outdated and they had a tendency to overstep what their roles as speech pathologists are Even upon providing my feedback to someone who i guess is in charge of handling incidents, I had said that phone anxiety and didn’t want to talk on the phone I just wanted to provide my feedback to possibly help and leave the service and they were like insistent that we should book a phone call and we couldn’t discuss through email. I don’t know i could be reading too much into it but I thought it was off putting"

"I was seeing Sebastian here in 2017/2018 for counselling and he was so kind, patient and non judgmental. This was also at my peak of downward spiral; I was severely depressed, anxious and going through DV. I highly recommend seeing Sebastian for help."

"I had a great experience at Star Health. The staff were friendly, and the facilities were clean and modern. The counsellor Pamela, provided exceptional care and support, helping me overcome my health challenges. Thanks to Pamela and the team at Star Health, I feel more confident and empowered. I highly recommend Star Health and Pamela for anyone looking for high-quality healthcare services from compassionate professionals."

"As an update, we did email through to Star Health only to receive a 3 line, poor response. Don't attend this clinic for testing! This was our experience.... We arrived at 8.35 after checking to see what time you opened (I thought it was 8.30 but may have been mistaken?) and there were 3 people ahead of us. Your processes from then on are not only antiquated but definitely not efficient! The first person was taken in at 9.05 and then the next went shortly after....by the time we left it was after 9.30. There was only one staff member on doing the tests and over 100 people in the queue. The lady who was telling people to check-in didn't inform anyone how long the wait would be and just shrugged when we suggested it might be a nice idea. We personally spoke to a few people advising them to leave and go somewhere else. What I'm sure is standard protocol, we were advised that results could take 24-48 hours but we knew that more often than not, that was quicker. At no point were we advised that you had to send all the tests away and then only received 'bulk' results back which would mean a delay! Subsequently, our neighbour (who was tested at 10am at the Albert Park drive through site), received her results at 10.30pm the same evening and another friend went to the Alfred also receiving results within 24 hours and yet we are still here, at 1.30pm with no results (we received the text at 1.44pm)."