Arrowhead Medical Centre 5 Cinnamon Grove, Point Cook, Victoria 3030
About the Business
Welcome to Arrowhead Medical Centre, located at Point Cook, Cinnamon Grove, 5. Our establishment is a top-notch health facility and a point of interest in the vibrant city of Melbourne, Australia. In addition to our Point Cook location, we also have clinics in Laverton and Footscray, ensuring accessibility to our quality healthcare services across different parts of Melbourne.
At Arrowhead Medical Centre, we take pride in our modern and world-class clinics, all of which are accredited by the Australian General Practice Accreditation Limited (AGPAL). This accreditation is a testament to our commitment to maintaining the highest standards of practice in Australian medical centres. Our clinics are well-staffed, ensuring that you receive the best possible care from our dedicated team of healthcare professionals.
In recent years, the cost of running medical centres has been steadily rising. This includes expenses such as staff wages, entitlements, and the cost of medical supplies. Unfortunately, the Medicare payments (bulk billing payments) that we receive have not kept pace with these increasing costs. As a result, it has become challenging to sustain our services to the community while adequately compensating our staff and covering the expenses of medical supplies.
To address this issue, we have made the difficult decision to transition to a mixed billing system starting from the 1st of July 2023. This means that some consultations may incur a fee, while others will continue to be bulk billed. We want to assure you that we have carefully considered this change to ensure that we can continue providing high-quality healthcare services to our valued patients.
Under the new mixed billing system, the following patients will be bulk billed every day from 9:00 AM – 7:00 PM, Monday to Friday, and up to 12 noon on Saturdays:
(a) Children 16 years of age and under
(b) Concession card holders and pensioners - please ensure you present the relevant card at the time of your consultation, as refunds cannot be provided after the consultation.
We understand that this change may raise questions about payment methods. Please note that if you choose to pay with a credit or direct debit card, a surcharge of 0.15-0.79% of the transaction amount may be incurred. The specific surcharge amount will depend on the type of card or issuer/bank.
At Arrowhead Medical Centre, we remain committed to providing exceptional healthcare services to our community. We appreciate your understanding and continued support as we navigate these necessary changes to ensure the sustainability of our services. If you have any further questions or concerns, please do not hesitate to contact our friendly team.
Photos
Location & Phone number
5 Cinnamon Grove, Point Cook, Victoria 3030, Australia
Hours open
Monday:
8:30 AM - 9:00 PM
Tuesday:
8:30 AM - 9:00 PM
Wednesday:
8:30 AM - 9:00 PM
Thursday:
8:30 AM - 9:00 PM
Friday:
8:30 AM - 9:00 PM
Saturday:
9:00 AM - 6:00 PM
Sunday:
9:00 AM - 6:00 PM
Reviews
"Terrible experience all around. Went here for years, doctors incorrectly diagnosed me with Asthma as I have a Chronic cough all year around. They prescribe me this powdery substance to inhale regularly which destroyed my throat and made my cough more voliently, to the point where I couldn't hold a conversation without stopping to breathe. I was on this for 6 months, and when said it wasn't working Arrowhead prescribed a heavier dosage. After about 2 years I finally saw a cough specialist, and got tested, they confirmed it wasn't asthma and that my previous treatment was making it worse."
"I’ve been going to Arrowhead for 6 years, there has been a noticeable drop in quality of service/timeliness and responsiveness. Better systems are needed in terms of communication. Only reason for such a high review, the doctors. They are incredibly personable and speak plainly. Dr Dade, Agborchi and Ntsuke are all highly competent and are what keeps me coming to Arrowhead."
"Ordinarily I love this medical centre because of its location, convenience and usual regular doctor. Well on this occasion I went to a Dr that I normally don't go to. Dr ayesha sorefan I went to her because she had a late booking. I went there for a general check up, skin check, hopefully get a blood test done for hormones as I am coming of age. All is fine and I'm given a script to get a blood test and I fast for 12 hours Friday night to get my blood test Saturday morning only to find out the script was NULL and VOID for the areas I wanted to get checked ehich were my hormones, thyroid etc. Because initially during the consult she never filled the form to say hormones, thyroid check she had handwriitten it in pen and as it was a legal document it wasnt accepted. it was a totally wasted trip and if I needed another doctor to approve it that would cost me another 70 for consultation. Bloody hopeless! I definitely will not use a Dr I never go to again and just stick to my normal doctor Dr Priya who is amazing shed quite attentive and listens whereas Dr ayesha seemed quite distracted at times."
"Horrible experience. Been coming here for years but won't be going back again. Recently went to show my ankle, Doctor referred for a scan and said to come back to discuss results. Asked the doctor if I still have to pay the fees again which I didn't know. He replied "You pay me everytime you see me. When you go to the restaurant, you pay. This is no different". He was rude and abrupt. Anyway, revisited to review my scan upon the doctors direction, only to find out the results hadn't come in oh but yeah you still pay the fees for today... cos my manager said so."
"They are still doing the ridiculous mask requirements. Even if you have an exemption they discriminate against you and ask you to go wait outside. They even back other patients who think it is their business to interfere in your conversation. Not professional at all. And because they are not happy with me not wearing a mask the receptionist decides not to let doctor know here. So after waiting 2 hrs and stopping the doctor in the hallway to ask what was going on all she could say was I wasn't in the waiting room. Well I must be invisible then. So childish and absolutely last time I come here. I've only ever continued coming here because my doctor is fabulous. But as for the rest. The mess that is down there is definitely a reflection of the leadership. Poor and unprofessional."
List of local businesses, places and services in Victoria
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos