HealthWest Medical & Specialist Centre

"Worst experience, booked an appointment for my child’s 4 year old immunisation, then had doctor’s consult and he instruct his nurse to give immunisation. I had submitted his immunisation green book as well. Over confident nurse give my son flu vaccine instead of 4 year old immunisation without checking his green book where it is clearly mentioned he already had flu vaccine a month ago. Usually parents does not check the needles what vaccine they are giving as they trust the medical team. I realise when the nurse asked me if i am getting for my 1 year old son too. I rushed to doctor to know the outcome.. doctor also confirmed that he instruct to give 4 year old immunisation not the flu vaccine. Doctor assure me that this is a mistake but not to panic as it will work like a booster vaccine and also helped me to confirm with the Royal children’s hospital immunisation department. But this was still a mistake but instead of accepting the nurse was arguing to me that she confirmed with me before. Here, She use word “immunisation” instead of ‘flu vaccine’. During giving needle also she dropped most of the liquid outside and gave another half and needled the child. I asked later with my friend working in same sector said this is not a good practise to needle twice as it drop some. Overall she is a disaster to me."

"Great service all round! Very happy with this clinic. Administration are helpful and friendly. Doctors are very professional."

"Ruby is such a lovely nurse! She's always super friendly and genuinely enjoys helping people. She gives great advice and always goes above and beyond :))"

"This clinic is remarkable! Dr. Etta truly is an exemplary doctor whose care and concern for her patients is top notched! The nurses, Ruby and Rhizelle are highly commendable, too. Very smart and hard working professionals!"

"Best experience so far as compare with other medical centres in Truganina and Tarneit. Doctor Hussain Ahmed is the best doctor they have. The nurse Ruby gave us always good service. The manger Rhizelle is very nice too. She looked after us every time. Special thanks Docter Hussain Ahmed as whole my family is so pleased with his way of treatment,his skill to speak our language, his humbleness to help his patients which feels like he treat us as jis own family as well & he is so friendly with my kids. Apart from that rest of the staff is so lovely specially Mani Randhawa, Hina & Liz. Many thanks to all of you and your services."