The Melbourne Eastern Private Hospital 157 Scoresby Road, Boronia, Victoria 3155

"I did my Nursing placements there and the environment was very good and accommodating. We learnt a lot with lots of exposure, equipment and diverse range of treatments and rehabilitation services. I achieved a good grasp of all my nursing skills under supervision and it was excellent. I would highly recommend Universities to send students on Placements to this facility, especially nursing students."

"Every member of staff I came into contact with during our visit this morning were professional, friendly, efficient and gave exceptional customer service. Could not fault one detail of our experience even though I was bit stressed going in. Facilities were clean and modern. Extra shout out to Suman, who is the Clinical Services Manager for going above and beyond. making sure she followed up with me even though I'm sure it was time for her break. Thanks heaps team!!"

"Customer service is superb! Nurses are very friendly and knows how to deliver person centered approach! i was a patient and from the admission to discharge I have been catered with all my needs and rights! Thank you most specifically to Suman!"

"This facility is a real disgrace. My 87 year old father was transferred there from the Austin for rehab to rebuild his strength after nearly 7 weeks in hospital. Fist impression of this facility was that dad was told to stay in his chair and not move without nurse assistance. He needed to go to the bathroom so he buzzed the nurse. No-one came for 20 mins. My sister went to the nurses station to see them all standing around talking and asked for assistance. They said they would be right there. 20 mins later still no nurse so he was assisted to the bathroom by a family member. He has ulcers on his legs which were out of control (before he went to the Austin) and the dressings needed to be changed daily to prevent further spread. All the required dressings were sent with him to the hospital as well as instructions. On day 2 we asked whether they were going to change his dressings - he has necrotic flesh around the ulcers so dressing changes are extremely important. We were told they were not advised that he needed the dressing changed. I contacted the Austin Hospital and asked them to liaise with the staff at Boronia - they were on the phone to them within 5 mins. So far, we have experienced major attitudes from some of the staff - a simple request as to when he was likely to be assisted with showering and having his dressing changed was met with aggression and a comment that they provide 24/7 nursing care and will get to it - a family member said we would check in later that day for an update. The dressings were changed mid afternoon. They just don't care. They were concerned with moving patients from one floor to another and doing their paperwork than actual medical care. In the time he has been there I have found only 2 nurses that seem to care and a fabulous rehab person. The wound attention seems to be a real concern - they keep talking about having a wound specialist assess the wounds and yet nearly a week after admission this hasn't happened. Instead they talk in from of dad about their concern about the wounds - he then got into his head his legs might need to be umputated. I mean really - what sort of professionalism is this. When I raised my concerns about it - the nurse went straight back to we need to get advice on the wounds. I told them to contact Dad vascular surgeon and the Austin if they need more reference points. Last night I requested dad be given his prescribed sleeping pills. I was told by a very rude nurse that it wasn't on his medication schedule. I told her to check the meds discharge report from the Austin which shows it as prescribed and an on demand medication if dad needed it. She continued to give me attitude and said she would consult the file but wouldn't commit to giving him the medication. I am dreading the visit today to see whether they gave him the medication. This place is just a money machine - they really don't care most certainly at the management level. A shocking facility. I gave it only 1 star because you can't post with some sort of rating."

"The facility was extremely clean and inviting. All the staff, including cleaners and allied staff were very friendly and caring. My doctor whose name was Dr KAUR. Manage my pain very well and was always very cheerful and helpful. The physio department really help me with my rehabilitation exercises, the food was extremely tasty and of restaurant quality and always hot and a lot of variety. Overall, it was a very pleasant experience to stay there, and I think all the people involved for helping me make my stay a pleasant one."