Mercy Hospital For Women

"I can’t express how lucky my boy and me that have access to Mercy hospital for women. The team are so professional and giving really warm care to the mother and baby. I was taken good care and have a close monitoring from first pregnancy check to the giving birth of the baby boy, and discharge from the hospital, I would rate 10 out of 10 to the team, both of us are bless full that under Mercy hospital team caring."

"My baby’s care in NICU during her 2 weeks stay was outstanding, can not fault them. However my care on the maternity ward as a public patient was shocking. It is important you advocate for yourself, which I have now learnt. Understaffed, my care felt transactional. I had spent 18 wonderful days in public hospitals with worsening pre eclampsia prior to being transferred to deliver at Mercy the next day at 31 weeks. However I got there and no room. I spent 7 hours in a cramped ED room to be told I will be monitored for the next few days. During my 8 days before having a c section,. I wanted to leave everyday. My medication was never on time, I had to buzz when it was late, waiting as long as 40 minutes most times for someone to come to my bed for me to remind them. Making me feel ill, as I was taking medication all over the place. Cleaning/food staff inconsiderate announcing themselves as early as 5am leaving all lights on and doors wide open. Coming back 20 minutes later to take my food I hadn’t eaten as I was trying to sleep and being quite rude about it. Talking loud never in English to another, coughing and splattering. As I was having OBs monitored every 2 hours I struggled to sleep. Midwives caring for the mum next to me separated by a paper curtain extremely loud at all hours of the night as well as opening the window curtains on my side of the room over my husband as he sat on a chair and turning my lights on so they could see, without explaining or apologising as I was trying to sleep in the morning. I was fasted 4 times thinking I would have my c section to get to the next day to be told they decided to wait. Once I had my baby via c section my catheter was taken out 10 hours after, at 1am having only taken 2 steps out of bed to a wheelchair. I woke up busting in pain, crying called my husband at 3am as no one was answering my button call thinking I was going to wet the bed. When they finally came and I asked for help and a wheelchair they said why don’t you walk to the bathroom. My urine output was not charted off by a midwife when my husband was also in the bathroom helping, to be told by the next days midwife I had to do it all over again. My husband furious, knowing the one place I should be getting care I was not. When I asked about pain medication they stuck with Panadol and told me to see how I go. Not being explained what to expect after surgery and my pain medication options being a first time mum. It was on my last night a gem of a midwife saw how much pain I was in still and immediately got me stronger pain meds and techniques to ease me into walking up straight not hunched. My dressing needed to be changed, the Dr removed it, said don’t move as I was laying exposed and sterilised and a midwife could come. That midwife never came as she went on lunch break and I spent half an hour laying there after I buzzed until another midwife came in. Not to mention I had drs on my bedside after delivery telling me about contraception like I was a teen,im 28 but look young, extremely condescending and when I asked about vasectomy for my husband, they were shocked could not comment as they were a women hospital and I was discharged like that. Without a second thought. I took me 2 weeks to stop having nightmares at home. It’s been 11 weeks and I tell everyone I would rather walk backward with my eyes shut to furthest hospital than ever go there again. Medical professional have asked about my time at Mercy out of curiosity and sadly have heard stories like mine too many times!"

"I can only speak on my own experience, my wife just had her first child and throughout the whole process the staff were incredibly helpful and kind. But it’s only when we got to to ED that they truly shined. The amount of care and respect they showed myself and more importantly my wife was incredible. At one point during birth we even had three doctors when potential complexities arose. My wife and son were extremely well taken care of after birth also and stayed an extra day. Not kicked out contrary to what some say. Because they felt my wife needed it. The only cons are what the staff had to deal with I.e temperamental equipment. Most Iv lines and heart monitoring machines were very up and down. So props to all the nurses , midwife’s etc for handling it and working around some of the annoying equipment faults. We had Stefanie as our nurse midwife during stay after child birth, she gets 10/5 stars"

"Our lovely little girl was on the safe arrival this morning at Mercy Hospital for Women! We are thrilled to hear that both the baby and mother are healthy and without any complications. The medical team's expertise and care truly made this journey a miraculous experience. The level of attention and support provided by the amazing doctors and the hospital itself exceeded our expectations. We cannot thank them enough for their dedication and commitment in handling a high-risk pregnancy so effectively. We highly recommend Mercy Hospital for Women to anyone seeking exceptional care during such a special and sensitive time. Six stars all the way!"

"I gave birth in January 2023 at the Mercy. It was such a great experience for a first-time mum. I want to thank all staff. The nurses, doctors, and everyone involved were absolutely great throughout my whole pregnancy journey with the mercy. My midwife appointments leading up to the birth were great. Mostly, some midwives aren't experienced as some, but it helped having different midwives at every appointment because it gave me the opportunity to ask questions and get knowledgeable answers. A special thanks to nurse Michelle, who delivered my baby. I had one wish for my birth plan, and that was to make sure everyone was healthy and safe. You were fantastic, and putting my trust in you made my delivery go a lot smoother. Thank you for supporting my husband and I as well as answering all our questions as first-time parents. I had such great support from the Mercy even once i came home. The home visits were great. They arranged lactation appointments one through Zoom and the other face to face, and the ladies are just absolutely amazing in that department as well. Special thanks to the emergency department, birthing suits, and all the others. Thank you to all the staff for doing what you do best. Thank you all. I am a very appreciated patient."