Lumus Imaging Blackburn South

"Went in for a 12 week ultrasound and although I requested for no student, a student was present. I didn't mind so much, I figured it can't hurt, except for when it came time for photos of bub and the student, whom the technician told me would print photos for me, didn't print any photos. So I now have no photos to show my family, friends or significant other or to document my firsr pregnancy journey. On top of this incident, the receptionist on the day was extremely rude and I am disappointed to have had my first pregnancy ruined by choosing to come here for my scans. Would not recommend this facility to my worst enemy."

"We came here for a Nuchal translucency scan, Not happy that there was a student in the room and the ultrasound technician didn’t explain this to us. Also didn’t like the appointment was prolonged with the technician as she had to explain everything to the student. To make matters worst she let the student have a turn, which is a big no no specially when it comes to my unborn baby as it’s never ideal to use modalities that can lead to overheating if kept for too long (which already this was a very long session). The whole time I felt that the student was their focus and not the paying customer. The technician was quite rude and abrupt with us at times when we asked questions and so for the above reasons I do not recommend this place. Unfortunately after leaving my honest feedback the manager called only to accuse me of lying and she was certain her technician would have told me about the student. Clearly the business owners know nothing about business or customer service in Australia specially when she called she started talking to me in another language (unclear why) when I am proficient in English, prefer English and I been living here for over 20 years!"

"1. One of the radiology staff in Luma Imaging Centre was misleading and tried to convince me to take the test. I was told Nuchal Translucency is a combined test, need to take with Maternal Screening Test as a package. 2. My Doctor-GP did not refer me to take blood test within my Nuchal Translucency ultrasound. 3. At that time I questioned about the Maternal screening test, Doctor Never told me about this blood test and also I told the radiology staff I did the NIPT test already. 4. I have been told the Maternal Screening Test is a very old test and it's not used for 5-7 years. Why would I take the Maternal Screening test after I had a NIPT test? 5. This test made a big confusion for my doctor and me. I felt very depressed and anxious. I clearly felt imaging centres try to mislead and convince patients to purchase extra services which they don't really need. I am disappointed and shocked that these things happened in Australia, nowadays."

"Received my appointment very promptly. Instructions were very easy to follow. Friendly staff. No wait time. Results sent straight through to my GP. Very happy with the service. Thank you. Dee"

"No complaints with front staff.very nice . Absolutely night mare and bad experience with the technicians not only was very moody and rude but made my wife to go through a test which was not requested from the main doctors and send us the invoice worth $ 200 plus. We called our doctors and they were surprised and also have lodged a complaint ."