I-MED Radiology Dandenong

"I would like to acknowledge Thai (hope the spelling is correct)on his professionalism, care, compassion and understanding that he showed to my sister Recently Alba is mentally challenged and was very frightened of CT scans. He showed a lot of patience and compassion towards her as the scans had to be repeated as she was so nervous. Most impressed!"

"A reception staff member has now yelled loudly to eight patients because the patients cannot hear her through the Covid screens. When so many people are saying pardon, there is an issue. Please speak clearly and be a little more understanding and kinder. And maybe reception should consider the placement of the computer monitors. They are blocking the only outlet for any form of hearing from the patients."

"A big thank you to the lovely Janine (receptionist) and Diane (sonographer - apologies if I spelled your name incorrectly!) for making the entire process of my ultrasounds quick and easy today. Both of you showed great professionalism and made my entire experience wonderful. Thank you again!"

"I had a CT- guided spinal cortisone injection on the 12th of December 2022. It went horribly. Everything seemed fine at first. I was wheeled out in a chair and told I must sit there for 30 minutes. That was okay and I was allowed to go home following that. I was sent home with the strict instructions to NOT lie down for 6 hours. I had to remain somewhat upright. This is also stated on their after care pamphlet they provide. I didn’t know better so I listened to those instructions. I was advised that it may or may not remove the pain, however, no one mentioned that I may end up a lot worse. As the week progressed my pain increased. On the 7 day mark I had been to 2 drs appointments already. I would stand up and just collapse, I was unable to walk, I couldn’t do anything without using crutches. My legs just gave out. I then had to go to the ER so they could do blood work to make sure it wasn’t due to an infection. No infection was found, I just wasn’t provided good aftercare instructions so the cortisone failed to work. Everyone who I tell is horrified that I couldn’t lie down properly for 6 hours due to the instructions clearly stating “remain in an upright position.” Others who received this treatment were advised to lie down at home for at least two hours. And their Cortisone worked. I had to miss two weeks of work right before Christmas because I physically couldn’t walk. I was terrified because I couldn’t walk, was losing feeling of whether I needed to go to the toilet, and I had not been informed that this reaction was possible. I’ve never had such a traumatic experience with the medical system. I don’t think I could ever get a Cortisone injection anywhere ever again due to the trauma this experience has caused me. I still want to acknowledge the staff were relatively nice to me though, so there’s an extra star in the review for that."

"Needed a dental xray for my 8yo and went to I-Med. I'd been years ago and had been happy with their service. Needless to say this visit was just as great. I was told there would be a short wait, which it was. The radiographer Chris was fantastic. She called him in and introduced herself to him, made him comfortable and explained the whole process to him so well. The whole process was very quick, and the service we received was fantastic. I highly recommend I-Med, just an all round great service. Thank you!"