I-MED Radiology Hampton

"Rude reception staff. Have had scans here in the past and been forced to pay even though they had previously confirmed they bulk billed. This place forces you to pay so they get the funds instantly instead of invoicing Medicare through the referral provider number and waiting for reimbursement. Called today to enquire about an ultrasound and CT scan, was told they wouldn’t be bulk billed because “Medicare haven’t updated their procedures since the 1970s”. Literally a generalised factually incorrect statement, doesn’t actually explain why the scans would not be bulk billed and furthermore makes I-MED look like fools who make incorrect statements about government organisations. If you don’t bulk bill because you’re a private clinic and you feel like charging directly, then say so. Train your reception staff to be more polite and not make silly false statements."

"Had to make an urgent ultrasound appointment this morning at I-Med Linacre Private Hospital Hampton for suspected DVT and was able to be seen within an hour of calling. The receptionist was lovely, as was the lady conducting the ultrasound. The exam was very thorough and she reassured me while I was there that I didn't have DVT and gave me some advise on reducing the pain I was experiencing and said that she would send the reports immediately to my doctor for review at my appointment tomorrow morning. I did have some out of pocket expense (Medicare gap) for this urgent procedure but I didn't care, I was extremely thankful that I could be seen straight away and I also was happy to know I didn't have DVT and told straight away. Excellent service and professionalism, thank you. AAA+++"

"Extremely disappointing! Was contacted a week ago to change my appointment date for the 3rd PRP procedure due to unavailability of Radiologist to perform the task. Received official notification via text of the new date and again another text this morning confirming same. Took time off work and arrived at Linacre I-MED this afternoon for the procedure only to find that they had booked a doctor to perform the task tomorrow, not today! Extremely poor administration and booking service!"

"Zero stars - this place doesn’t provide bulk billed services even if your doctor ask for it. Don’t waste your money, go somewhere else for the same service, where Medicare will fully cover the procedure & you’ll save 100s of dollars!"

"I had a lump biopsy this morning, my first at Linacre I-Med and I cannot speak highly enough of them. The receptionist right through to the doctor .... all lovely. A special mention of the nurse, Sue, she was so lovely!! She sensed my discomfort and gently reassured me with a rub on the foot. I mentioned it to my daughter when I got out to the car and she said, "I must have had the exact same nurse. She was so lovely" Keep up the stella work team!!"