Virgin Active Bourke Street Gym 138 Bourke Street, Melbourne, Victoria 3000

"Not sure what the other bad ratings are about - the gym itself is nice and I find it a nice place to come and train."

"Poor attitude of the staffs in general. Especially the girls at the front, quite off putting if that the first thing one experience upon entering the venue. Not to mention the terrible smell/general cleanliness of the hall way to swimming pool, and well as the swimming suit water extractor itself. I've been a member with them for a year and half now, the only member's benefit I could recount is getting my fees increased twice since commencement. They didn't even provide explanation as to why the increase. Quite disappointing."

"The gym itself is fine but the way they run it is terrible! I had surgery when I enquired to join and knew I was going to have more surgeries coming up and I specifically asked them about how it works when I need put my membership on hold for medical reasons because that is critical when committing to a membership. They said it would not be a problem and I can always put my membership on hold for any medical reasons without it coming out of my normal "freeze" allowance. Of course it was a lie to get me to join, because when I did have to put it on hold they used my freeze, then told me I cannot put it on hold anymore. After me protesting they contacted Management and said that is OK for one period, but when I needed to have another surgery, they refused to put it on hold again. They will be dishonest and say whatever they can to get you to join and then completely go back on that verbal agreement. It is disgraceful. It has been such a headache and caused so much stress when I was already recovering that I just paid the early termination fee to get out as I refuse to keep paying money to such a discriminatory and dishonest business. If you have any injuries, medical issues or disabilities, do yourself a favour and avoid this gym entirely."

"I was working out as a guest of my partner. Half way through, the receptionist comes and warns me that it is against club policy to advise others how to perform any exercises as I was showing my partner technique on some lifts. I suspect one of the trainers didn’t have the balls to tell me himself and got the poor girl to do it. I also find it hilarious that there were lots of other men showing each other how to bicep curl, shoulder press etc without so much of mention. Classic commercial gym!"

"Great gym, one of the best if not the best gym franchise in Melbourne. However, it does need a renovation and rejig of equipment to better suit the space. I am sure there is a way to change the layout to incorporate more benches and squat racks"