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The Good Guys Frankston
111 Cranbourne Road, Frankston, Victoria, Australia
About The Good Guys Frankston
Welcome to The Good Guys Frankston, located at 111 Cranbourne Road in Frankston, Australia. Our establishment is a renowned furniture store and home goods store, offering a wide range of products to meet all your household needs. As a point of interest in the area, we strive to provide exceptional service and high-quality products to our valued customers.
To make your shopping experience even more convenient, we now offer an online form for all Returns, Refund, Repairs, and Exchanges, saving you valuable time. Additionally, our Gold Service Extras Members enjoy exclusive benefits such as product care from day one, access to StoreCash, and special offers and sales.
If you're a Gold Service Extras Member, you can start your report online for speedy service or lodge a claim to initiate the swap or screen replacement process. Our store at Frankston Power Centre, Shop M5, is the place to go for all your home goods needs.
For new customers, we offer the opportunity to apply and be approved for a Latitude Gem Visa credit card, which provides added benefits. Please note that this offer is available on participating Latitude credit cards only, and monthly fees and terms and conditions apply. For more information, visit our website or speak to our staff in-store.
By meeting qualifying conditions, including signing up to StoreCash and downloading the Digital Wallet before purchase, you can earn StoreCash, which can be used towards future purchases. Refer to the StoreCash Terms and Conditions for full details, including how to receive notifications when your earned StoreCash has been credited to your Digital Wallet.
Please note that discounts apply to the current ticketed or advertised price. As we negotiate, some products may have been sold below the ticketed price in certain stores prior to the discount offer. These discounts cannot be used in conjunction with any other discount offer. For specific details, please refer to the individual product.
We understand the importance of customer satisfaction, which is why we offer bonus services within a 30km radius from our store. Additional charges may apply for services beyond this radius. Please note that this offer excludes eBay and commercial orders. Terms and conditions apply, and more information can be found on the product details.
We also offer exclusive bonuses for port-in and new customers. However, please note that this offer excludes current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. The bonus will be issued once the connection has been approved.
At The Good Guys, we value our customers and strive to provide excellent service. That's why we offer Store Credits, which are sent via SMS or email. Please be aware that expiry dates may vary depending on the promotion. However, Store Credits cannot be used for all types of Gift Cards, Epay Cards, and Agency brands. For full details, please visit our website.
For trade-in offers, we partner with SquareTrade. The value of the offer may vary based on factors such as the condition and age of your device. It's important to note that SquareTrade is not obligated to make an offer for all devices. You must be at least 18 years old to be eligible for a trade-in transaction. Please ensure that you remove all data from your device before shipping it to us. The Good Guys and SquareTrade are not responsible for any lost files or data.
When it comes to gas fitting, electrical, and plumbing work, we partner with licensed subcontractors. Home Services Network Pty Ltd, operating as The Good Guys Home Services, does not perform these tasks directly. All required certificates for electrical and gas safety and compliance are issued by our licensed subcontractors.
For a limited time, we're offering a $20 The Good Guys eGift Card for customers who spend $50 or more in a single transaction using their Spot. Buy Now, Pay Later account. Please note that refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria. This offer is limited to one eGift Card per Spot. Buy Now, Pay Later account. To be eligible, your Spot. Buy Now, Pay Later account must remain open and in good standing. Full terms and conditions apply.
To stay updated on your StoreCash balance and current offers, simply enter your mobile number to request a verification code via text message. Once verified, you'll have access to all the information you need.
We appreciate your interest in The Good Guys Frankston and look forward to providing you with exceptional service and quality products. If you have any further questions or need assistance, please don't hesitate to contact us.
Photos of The Good Guys Frankston
Power Centre, Shop M5/111 Cranbourne Rd, Frankston VIC 3199, Australia
Opening hours of The Good Guys Frankston
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 17:30
Sunday:
10:00 - 17:30
Reviews of The Good Guys Frankston
"Purchased a product at a Good Guys in Western Victoria that was faulty. I purchased the warranty. My warranty experience was absolutely terrible and took 11 months from first report to a resolution. And required my constant badgering to make sure the matter progressed, having received zero proactive contact from the warranty provider. In the interim I relocated to Frankston, whom once the warranty process was allocated to them it was resolved within one week. Ryan was a great assistance in what has been a stressful process and arranged for a store credit and swap/delivery of new/old appliance. So, The Good Guys Frankston were “the good guys” of the story. I will say for any people curious about warranties, if the warranty of the item you are purchasing is to be with Domestic & General, note that it is like getting blood from stone. I would only pay for the warranty if you acknowledge that you may have to work really hard to get them to live up to it. So, in short ‘TGGF’ 5 stars ‘Domestic & General 1 star’."
"The product itself was great, a Hisense Fridge. However, the delivery drivers were not. They were struggling to get the fridge through the door and proceeded to slam the door into the wall creating a small hole, where the lock is on the door. They left the fridge in the middle of the kitchen and not in the fridges slot. We had to call our friends to come and help us lift and move the fridge into its wall and remove the foam base underneath, whilst taking the old fridge away. The link to rate the delivery only takes you to the good guys website, not an actual one to rate it. Thought it best to post here instead. It’s sad because the fridge was excellent, but there review site and delivery men were not."
"Staff are always extremely knowledgeable and helpful altho sometimes difficult to find someone to actually assist you. Today I found someone to assist within a minute. Needed a new charging cable for my laptop today. But have brought many things from here in the past. Often adding on the concierge extras so I get a longer warranty but also for the credits provided through out the year. Many electrical items available. My go to place for anything electrical. Have brought 2 laptops in the past, a fridge, 2 stick vacuums, new oven, new split system and many other items."
"BUYERS BEWARE! Promises made obviously just to get a sale with no care or responsibility once they receive your money. Disgraceful Service. I urgently needed a new fridge (my 3 yrs old Samsung suddenly stopped working) I went to Frankston store, was first in the door when they opened, waited 1hr 20 minutes to be served, paid just over $1k which included Concierge service and with a promise of next day delivery which did NOT HAPPEN. I have no fridge, no food as I've had to throw it all out, have received 6 text messages "Great news, we are ready to ship your order!" It is now rescheduled for 2 days time which is 6 days after original purchase date. I wonder if it will happen or they'll find another excuse? Family have been buying from this store for 20 yrs but never again. Don't make promises you can't keep just to get a sale. There are a lot of other retailers close by who will welcome our business."
"I am very frustrated and unhappy about Good Guys' return policy and service. The coffee machine we purchased 5 months ago stopped working properly, and the store insists that the coffee machine needs to be assessed by the coffee machine brand's service center first in order to be returned or exchanged. It has been 2 weeks since we brought this issue up to this store's attention, and it is likely to take another month or 2 (if not more) to get resolved. Besides, the wait time for talking to a store staff (when we are phically in this store both times) is ridiculously long. This entire experience is very very bad."
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