Holiday Concepts Group

"Poor customer service, love a good admin fee charge, unreasonable constantly moving goal posts, timeshare fees for deferring and banking weeks is the biggest con. Sales pitch great at start. If you Google ASIC's report into Timeshare - REP642 Timeshare: Consumers’ experiences, it will provide good insight. From the report: "Only a small number of those participants who had used their timeshare membership in the previous 12 months felt it was meeting the expectations they had when they purchased it. Many participants expressed feelings about their timeshare membership experience that included anger, frustration, disgust, despair and numbness. For some, their decision to purchase membership, and the unintended consequences of the purchase, was a cause for embarrassment and selfreproach. Only a small number of participants said they would recommend the timeshare membership they held to someone else, and most said they would not recommend it." As well as quote: "Even those who had used their timeshare membership and were satisfied with their experience had misgivings about aspects of the membership. For example, many participants mentioned limited access to accommodation or ongoing and increasing costs. Participants who had not used their timeshare membership in the last 12 months said this was because they:  did not have the time to take leave from work;  were not in a position to book holidays far enough in advance to secure accommodation suitable for their needs; or  found better accommodation deals outside of their membership. Some of these participants felt that, despite their best efforts, they had not been able to realise any of the benefits they expected when purchasing the timeshare membership. Some participants also reported that they felt that features of the timeshare membership had been misrepresented to them at the time of purchase.""

"Updated Review. My original review was 2 stars. I initially had a bad experience with the company when I effectively lost a week of entitlement. This was because as a result of COVID and other factors, one of my entitlement weeks expired (my new entitlement was somehow used before the old week). So - I effectively "lost" close to $1000 of entitlement. When I reached out for support, I was initially told nothing could be done and it was gone. The company manager subsequently reviewed my scenario and they re-ordered my accounts so that the week's were used in the right order and I was re-credited for the "lost" week. I do need to pay an extension admin fee, but this is fair as the we entitlement week now carries forward for another year. Ultimately, I believe the company treated me fairly although I did experience some unnecessary stress and frustration that could have been avoided. So - the company is OK, but make sure that timeshare (and the rules) are right for you. You will need to manage enitlements closely and may not always have any flexibility when things go wrong."

"Warning! Warning! Do not enter into any agreement with this organisation!!! What a pity you cannot give 0 stars because this is the worst company I have ever dealt with. We have been members for more than 20 years. We paid a huge amount of money for this membership based on some very extravagant promises which we now know are just a hard sell. During Covid we obviously could not travel. My husband and I both have cancer and by the time we found time to travel we were told that our week for 21-22 had expired and to access it we would need to pay a fee of $169.00. Of course, we had to pay the "Maintenance Fee" for that year as well. The latest exploit from Holiday Concepts concerns a week we had booked in November 2022. 15 days out from the booking we realised it clashed with a chemotherapy appointment. We have been told that there is no opportunity to move the booking to a later date regardless of the reason, so we would forfeit that week. Holiday Concepts is lacking in empathy and devoid of any business ethics. Their resorts are old and tired. They have failed to stay relevant when there are many other accommodation opportunities like Air BNB. I implore anyone thinking of joining Holiday Concepts to be very certain of what you are buying into. Ask other members, who like us, have been stuck with this appalling company for years"

"Our family have been staying at all the holiday concepts resorts for over 20 years and have had many fabulous stays. We have also used the sister timeshare and visited Vegas and Fiji. In 2022 we stayed at Torquay and enjoyed the facilities and activities-Live music night and pool/sauna. Very valuable if you can make good use of the timeshare within the family. I have also had nights away with friends on timeshare. We have used timeshare probably more than thirty stays."

"Being a member for 30 + year Can honestly not understand the 4/5 star rating I have found the club going downhill every year. When we both the timeshare they told us you always get your money back when you no longer need it. What a joke New owners have to pay $3500 to become a member and can used the sister resort. They promised Building all new resort, Only 2 in all that time is just a joke I sometimes think we all should get together and start a class action agains them To many people have lost $10000 Will ring the ombudsman’s day hope they can help us all. To be treated fairly and keep their promises we told years ago"