Nick Scali Furniture

"Today I did a large purchase to furnish our new home from Nick Scali Springvale. I must say the service I recieved from Anna and Viv was onpiont, they explained in detail about the material and quality. Highly recommend to give them a go. I will be back."

"Terrible shopping experience, definitely NOT recommended!!! This is the second time I have bought nick scali's furniture, and both times it was a terrible experience. The first time I bought the dining table, the packaging was extremely simple, and the table panel was cracked when I received it. The second time I bought a mattress, the first delivery was wrong item, and there was no model code on the mattress, we felt that the height of the mattress was wrong, we went to the Springvale store knew that we were indeed sent the wrong goods, we asked for delivery and sent photos to nick scali, the store in Springvale they can not do anything, only leave notes! Their after-sales service is in overseas, the communication is very difficult, rubbish service, they asked to arrange staff door-to-door inspection is indeed sent the wrong goods, I do not understand the meaning of the photo I have sent, who will pay us loss of wages, who will pay us for the delay, the whole process without anyone apologizing, is this your company's service? A month later I waited for a new delivery, the second delivery is a very dirty second-hand mattress, has been yellow and old, too terrible, please stay away from nick scali, their closure is only a matter of time! The first delivery driver showed up with one guy who needed our help, and the second delivery driver showed up with two guys who soiled our carpet."

"Very disappointing experience, definitely do NOT recommend! We had over a 12 month ordeal with these guys over our couches, originally purchased from the Springvale store, the in store service was good but the service from the company is one of the worst we’ve experienced. Waited 18 weeks for our reclining couches to be delivered only for them to faulty within 2 weeks, had a repairman come out twice and on the third time we asked for a refund but they offered to replace them with new ones, waited another 18 weeks, on delivery day the driver said he was in an accident and that Nick scali would call to rebook delivery. We waited a week only to be told they didn’t know what happened to the couches, after 2 months of calling them for answers we got told they had gone “missing” and we had to wait another 14 weeks, we finally got our replacement couches and the buttons were damaged, thankfully that was an easy fix. Absolutely worst customer service, their call centre is overseas, so it’s very frustrating communicating with them. We do love our couches but for what you pay you’d expect a lot more, it’s so not worth it and not worth the headache. They definitely don’t stand up their name, I would definitely not recommend."

"Going out of my way to write a positive review in particular for customer service of Jay (spelling I don’t know sorry). He was so respectful and his listening skills were truly remarkable- I appreciated it so much! He also totally knew his stuff from lighting, to fabric choices, room design matching etc. high 5/10 points well done mate thanks again- Dan"

"Honestly really no pressure sales people, thoughtful about how arm rests on lounges affect how much seating you can fit in a space (clever!) and we will be back."