Pacific Smiles Dental, Penrith

"Highly recommend Pacific Smiles. Dr Said is gentle and understanding of patients with anxiety, but from what others in my family say all the dentists there are exceptional"

"Booked an appointment. Left work early and arrived on time to my appointment. Spoke to receptionist who asked if I had been to Pacific Smiles before, which was strange as I was clearly in their system and had been before. Was told to take a seat everything was fine. Waited half an hour and noticed several patients whom had arrived after myself come and go. Decided to check what was happening with my appointment. Spoke to same receptionist whom had initially checked me in. Immediately could tell she had made a mistake by the look on her face. She apologise and said she had made a mistake by not lodging me into the system when I had arrived. I was a little annoyed at this stage, but mistakes happen, everybody is human. She quickly went out the back to speak to the dentist I assume. Upon her return she explained that unfortunately the dentist I was booked in with could no longer see me. They had assumed I had missed my appointment and decided to move on. No checks were made to see if I was waiting, they moved on to the next patient. I said that was unacceptable and that I had left work early that day to make sure I got to my appointment on time. She went out the back door a further 10 minutes before I decided to talk to another receptionist as I was now nearing the end of my alloted parking allowance on the street. The new receptionist said she would look into what was happening and went out the back also. Two minutes later a third lady appeared and asked me to come over and sit down next to the entrance. I could tell she had some bad news to tell me. I told her I would rather stand. I had a feeling of what was going to happen at this stage but couldn't quite believe it. She apologise and told me that there had been a "glitch in the system" and I had not been booked in upon my arrival. She had lied to me and we both knew it. I told her not to lie and that it was not a glitch in the system and actually caused by human error. She told me "I cannot comment on that." I was very annoyed but obviously getting angry would not change anything. I asked to be squeezed in for the next available appointment for the day and assumed that this would have been top of the priority list due to the error which was made. I was told that there were no dentists out of the 8 on duty whom could put themselves out for 15 minutes to complete a checkup and clean. I had to rebook on another day at my own inconvenience. The customer service shown by this business under these circumstances I belive is absolutely disgraceful. I am utterly disgusted at the outcome of todays events and wanted to share my experience with those thinking of attending this practice. I guess you get what you pay for. Absolute bottom of the barrel quality. Shame shame shame!"

"I am a relative of a client that has had treatment at Penrith. I was not happy with the problem that arose and I escalated my concerns to the area manager to call me and she did not show me the respect to call me back. I have escalated it to the HCCC as I was ignored for a return phone call from the area manager. I was hoping the issue could be resolved without having to name the dentist to the HCCC. Just updating the review. Pacific Smiles said they would get back to me after seeing my review. They requested I email them via email address they gave me. A few days plus have passed and they have not bothered to get back to me. Why am I not surprised."

"I was booked for Dr A Jadhav today and she is brutal. I came and she asked me where was my pain and asked me to take x-ray and do not allow me to ask any other question. She told me about the price and asked me that I have to come back for another appointment. I had so many concerns but she said she could not tell me because she has only 30 mins. I decided not to continue the appointment with her because she did not care about patient. They charged me $165 for less than 5 mins, and called it checked up and xray where she did not check up anything. I refused to pay because the service was not completed. They said they will send it to the debt collector. I am ready to take it further legal proceeding if necessary for negligent dental service. On another note, they were using fingers without the gloves to touch sanitized equipment. Would you go ahead for the treatment when you see that plus the attitude of the dentist. Never again."

"Dr Ritu was absolutely amazing during my wisdom teeth removal. I was extremely anxious as I’ve never been under IV sedation and needed all four teeth taken out and even though the team were running late from a previous appointment, she still took the time to calm me down and make me feel comfortable. I felt very well informed and had no concerns knowing she would be looking after me. I can not wait to return for my check up with her. Thank you again Dr!"