Forever New Melbourne Central

"Forever New customer service has completely gone down hill. The people that work here are unprofessional and agressive. I also don’t trust buying anything online because I have received multiple clothes that were dirty and with marks and tears. Customer service team on the 1300 number is also bad as they are extremely condescending and dishonest. I have been buying for 15 years but had enough, no more. Came here for the clothes but no longer a customer because of very bad mean and unprofessional behaviour from multiple stores and Customers service 1300 number. They act like you are lucky to be served by them."

"Bought online and decided to return an item last night to this store around 6pm. I wasn't supposed to return it back but the body suit was too long for my built and it will be just a waste of money. In the counter I was approached rudely by a staff member with her sarcastic loud tone of voice "the tag was cut and we can't accept it, we cannot accept if tag was removed and look, look it's also a bodysuit, we can't, we cannot refund you with this" She didn't even listen to my explaination and she grabbed the store return policy signage and showed it in my face and said, "here we cannot". I was embarrassed after being treated like that, no customer care at all. Not good feeling especially if you are a loyalty member and spents your money to them."

"Visited on Monday afternoon 2:30PM. I waited at the counter for around 5minutes before one of the staff attended the counter. I needed someone to help with a return but the lady helping me was unprofessional and acted as if she’d do anything not to be there. She didn’t give me accurate information regarding the refund and looked grumpy and annoyed the whole time. I ended up leaving the store feeling terrible because of her poor service. I get that one might not be happy with their current job but maybe not let it show in front of the costumer?"

"Went to get a new dress on Monday for sister’s 18th. I was served by an amazing lady, so kind and helpful. Forgot her name, but she had dark hair and beautiful smile. I was so confused with the kind of dress I wanted to get, but she helped me to filter down to few dresses that I liked and finally I got a dress that I know is the perfect choice for the occassion. All thanks to that lady’s wonderful suggestions. Also, for the first time ever, she was someone who could pronounce my name right as it gets butchered every time. Every workplace needs people like her :)"

"Came into the counter and asked to check for a size and the lady said she was the manager and points to her staff and points at them and said to go there with an aggressive and condescending tone. 5 mins later I was shocked to see her yell across the store to ask her staff to bring a dress for a customer to the changing rooms. I felt bad as all the staff were friendly and busy while the manager just stood there doing nothing and made the customers feel awkward. I can't believe this is a manager who treats people and her staff as if they're beneath her."