MARAIS Women's

"Have to agree with many of the other reviewers - purchased an item in store and was advised I could exchange if I wasn't happy with it or changed my mind. When I attempted to do so, was told I had to email customer service. When I did, they took a long time to reply to my email and then pointed to an obscure online policy advising I could not in fact return or exchange (which was not advertised in store). Either way, the customer service team took a long time to reply, and I found them to be very unhelpful/unfriendly. To make matters worse, ended up seeing the same item online for $400 less a couple of weeks later. Very disappointing, at that price point, I'd expect a much better customer service experience."

"BEWARE of this fraudulent company. I made a purchase with them for an expensive luxury bag and after not being able to reach customer support, i asked for an order cancellation and refund. I was sent a refund confirmation email but all of a sudden, i noticed a second charge on my account. This is a fraudulent company that will steal your information and funds. I am currently in the process of opening up a fraud investigation on them to get my money back. What a horrible experience. DO NOT SHOP HERE! DO NOT SHARE YOUR INFO."

"I had an extremely disappointing experience with MARAIS recently. I purchased a pair of shoes online and eagerly awaited their arrival. However, to my frustration, my order never got dispatched. I reached out to their customer support team multiple times via email, seeking an explanation for the delay, but received no response. To add insult to injury, after a week of waiting, they simply canceled my order, accusing me of being a fraud. This accusation was baseless and deeply offensive, as I had made a legitimate purchase and had been trying to get in touch with them for answers. Such a lack of customer care, accountability, and professionalism is unacceptable. I strongly advise others to think twice before placing an order with them. Their treatment of customers is disrespectful, and their unfounded allegations only serve to further tarnish their reputation. My trust in their brand has been shattered, and I would caution anyone else from going through a similar ordeal. There are plenty of reputable and customer-oriented businesses to choose from instead."

"Terrible company I wish I would have looked at the reviews before I purchase. Sent me a used $400 off white shirt that smelled like smoke and someone tried to cover it up with cologne now are currently ignoring my messages. This has been the fifth business day. I will have to contact my credit card company for a charge back this is a terrible company. Just look at the other reviews. It’s a reason why this company only has three stars."