BIG W Craigieburn 340 Craigieburn Road, Craigieburn, Victoria 3064

"Experience spoilt by political announcements over the PA,7 times during my visit. I go to the shops to get away from the news and politics, not be brow beaten by loudly transmitted and repetitive comments around any minority group, racial,gender,ability or anyone."

"Durga should not have a job dealing with customers. As a national customer service manager myself i cannot believe the rudeness and aggression he has shown to customers and honestly looks like his staff are also afraid of him. I will be making a formal complaint as this is apalling and unacceptable. If i treated any customers or staff members the way he spoke to us today i wouldnt have a job. I understand retail can be hard but all we did was ask a simple customer service question only to be abused for no reason. I dont think ive ever been spoken to in such a way my entire life. All other staff members on shift know we come into the store regularly and even expressed their shock at how we were spoken to as we always come in and show respect to the staff and have a chat. We have spent alot of money in this store but i will never come back. I also have recorded everything that will be passed over to head office ."

"I wish I can give zero stars Picked up a heater (picture attached) it clearly says 79 but at the checkout it was coming a different price called manager Durga very rude person refuse to owner the advertised price …… I work in same field I know if someone misplaced the item on wrong shelf I can understand…. But there was heaps of same kind ………as a customer anybody will think it’s the same price as advertised… poor service zero stars for Durga and team"

"Good variety of pans and pots available there. Bought 2 today. Update: bought some more stuff again after 2 months. I like the variety of non-stick pans available there. Also hey have a huge variety of towels with varying prices according to your choice of quality. What I also like is their considerable section of books and movies. Cutlery is also of fairly nice quality with affordable options. There is a cosmetics and personal hygiene section as well."