Kidstuff | Macquarie

"Untrained staff with unreachable manager. Just had a VERY poor experience, wanted to price match but staff had no clue about their own policy. Manager MIA not picking up the phone, after 10mins I walked away without purchasing the toy."

"Find it frustrating that stock is strewn across the floors. Makes it nearly impossible to navigate through the store with a stroller (and I have a compact one, too). The two staff members also didn’t greet me or talk to me at all (and I was there for a good 15 mins) but were gossiping about someone else, which made me feel quite awkward as a customer. The store has great products, but I’ve had better experiences at the Top Ryde and Chatswood location."

"I was in there with my 2 girls. We didnt buy anything, however I would like to mention Eliza. She was very friendly, welcoming smile and actually greeted upon entering the store. Usually I have noticed staff being very unprofessional and plain rude if you don't buy anything, but I had a nice chat with Eliza and she was just very happy to help and just have a chat. I will definitely be back to buy stuff from her store."

"Worst customer service in decades! Went there with the family for our annual Christmas shopping. Sadly, the (new?) young Asian female working there is the rudest most unprofessional retail sales worker I have encountered in decades. A) Unprofessional and plain rude Wanted to use a Westfield Gift card, she looks at me with surprise and says with a very unfriendly tone: "This is not Westfield". I tried to remind her that what the mall is called but could not convince her at all. She actually scoffed at my wife three times (!) while we wanted to use the gift card (and later wanted to pay by credit card) and continued in a very unfriendly and rude manner. Best moment: She left her counter twice (!) in the middle of the transaction and let us standing there without a single word or idea what was going on (?) - she literally just walked off. B) Unfriendly Straight from the beginning no smile, no greeting and a really rude attitude during the time we talked to her. She made us feel bad for buying items at "her" store, scoffing and almost mocking us (while rolling her eyes) made us feel bad and not welcomed In times of declining offline sales, a post lock down and high unemployment, Kidstuff should really consider hiring someone who is professional, friendly and outgoing - in the end this is a TOY STORE! Needless to say we left at the end without buying the items and won´t return ever again. Hopefully the next customer will not have to deal with such a rude attitude."

"Huge variety of toys for age group 1 to 15. Very friendly staff, toys are overpriced compared to K-MART, Target and Big W."